Telecom Project Coordinator

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Telecom Project Coordinator, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

The Telecom Project Coordinator supports end-to-end telecom/IT application and hardware deployments across multiple remote sites (e.g., stores, branches, clinics, plants). This role coordinates schedules, field installers/technicians, vendors, shipping/logistics, and site readiness activities, while providing Level 1 (L1) troubleshooting during and after installs to stabilize deployments and ensure smooth handoff to operations/support teams.

• Coordinate deployment activities across multiple remote sites, including planning, scheduling, status tracking, and cutover coordination.
• Serve as the primary point of contact for site stakeholders, field technicians, vendors, and internal IT teams.
• Confirm and document site readiness (access, power, network connectivity, rack/space, local contacts, maintenance windows) using pre-install checklists.
• Manage asset logistics: ordering requests, shipping/receiving, staging coordination, inventory updates, and return merchandise authorization (RMA) processes.
• Coordinate application deployments by aligning installation windows, access/permissions, prerequisites, validation steps, and documenting outcomes.
• Provide L1 triage for common issues (connectivity, device setup, authentication, basic application errors) and escalate to L2/L3 with clear notes and supporting evidence.
• Maintain deployment documentation including runbooks, site packets, cutover/backout plans, completion checklists, and handoff artifacts.
• Track and report progress, risks, issues, and dependencies; support weekly status updates and stakeholder communications.
• Ensure deployment closeout is completed (site sign-off, asset records updated, knowledge transfer, final reporting).
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Our AI & Data practice offers comprehensive solutions for designing, developing, and operating advanced Data and AI platforms, products, insights, and services. We help clients innovate, enhance, and manage their data, AI, and analytics capabilities, ensuring they can grow and scale effectively.

Qualifications

Required

• 5+ years experience in IT/telecommunications project coordination or delivery, supporting multi-site deployments and operational readiness (applications, endpoints, network/voice hardware)
• 5+ years coordinating remote site installs end-to-end (planning, site readiness validation, field resource scheduling, logistics, cutover/hypercare, transition to steady-state support)
• 3+ years telecommunications systems experience, including IVR, IP telephony provisioning/onboarding, and call routing concepts (hunt groups, queues, auto attendants, extensions/DIDs)
• 2+ years working knowledge of SIP fundamentals (registrations, trunks, call setup flow)
• 3+ years foundational networking experience (IP addressing, DNS, DHCP, VLANs, Wi-Fi, switching/routing basics) and understanding impact on voice quality and device connectivity
• 3+ years providing Level 1 (L1) troubleshooting for voice/network/user connectivity issues, with disciplined triage and escalation to L2/L3 (capturing symptoms, call examples, timestamps, screenshots/logs)
• 3+ years using IT service management (ITSM) practices and tools (incident/request/change) with accurate deployment and ticket documentation
• 4+ years vendor and stakeholder management across time zones with strong written/verbal communication for status reporting and site coordination
• 4+ years managing multiple concurrent workstreams with strong attention to detail, prioritization, and follow-through in fast-paced deployment environments
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,600 to $161,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: