Senior Product Associate, Content Lifecycle Management

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Content Management Lifecycle, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

• Considers and plans for upstream and downstream implications of new product features on the overall product experience

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

• Writes the requirements, epics, and user stories to support product development

• Helps define and execute product vision and roadmap for our CMS platform, ensuring it delivers unique value beyond AEM’s base capabilities

• Drives differentiation through innovative features such as AI-driven content activation, advanced workflows, headless & omnichannel delivery, and integration with marketing & analytics platforms

• Partners closely with engineering leaders to translate the roadmap into scalable, high-quality solutions with enterprise-grade performance

• Builds strong alignment across sales, marketing, and customer success to drive adoption, customer satisfaction, and market impact

• Continuously monitors market trends, competitive landscape, and enterprise customer feedback to refine strategy

• Represents the product in executive forums, analyst briefings, and customer discussions, positioning our CMS as a category leader
  
  

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Proven success in building and scaling enterprise-grade SaaS or platform products
• Experience driving product differentiation on top of foundational platforms
• Strong strategic thinking with the ability to define, validate, and execute long-term product vision
• Demonstrated ability to lead cross-functional teams and influence stakeholders
• Strong understanding of AI in content management, personalization, and headless/omnichannel delivery
• Excellent communication, storytelling, and executive presence
  
  

Preferred qualifications, capabilities, and skills

• Adobe Experience Manager Skillset: proficiency in authoring, workflows, templates, and components for product development

• Proficiency in Adobe Photoshop, Illustrator, and InDesign for creating and editing web graphics and digital assets

• Experience with Digital Asset Management (DAM) systems

• Developing multimedia content strategies for various platforms, using analytics to measure performance, and creating engaging, SEO-friendly content, which can include video, images, and text

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.