Technical Sales Specialist
- Lead customer programs with a strong focus on exceeding customer expectations and delivering a best-in-class project management experience.
- Establish, implement, and continuously improve standards, processes, and best practices to elevate the overall customer experience.
- Manage and track project schedules accurately, ensuring timely execution and proactive communication of approvals, risks, issues, and project requirements.
- Maintain and update program tracking data within the global customer portal and SAP to ensure accurate, real-time visibility.
- Support tool trials at GS by coordinating cross-functional resources, materials, part and tool shipments, process development activities, and by addressing customer feedback and concerns.
- Support customer tool launches in the field, including on-site launch support when required, and coordinating internal teams and resources to ensure successful execution.
- Prepare quotes for service work and spare parts in alignment with customer needs and program requirements.
- Plan, coordinate, and support customer training activities related to tools, processes, and maintenance.
- Define and maintain standards for tool documentation, maintenance manuals, and spare parts lists, and ensure all required documentation is delivered with each tool release.
- Bachelor’s degree in Engineering or equivalent hands-on experience as a Journeyman Model Maker, Tool Maker, Die Maker, or Pattern Maker.
- 2-4 years’ experience in technical customer service or customer-facing technical roles is strongly preferred.
- 2+ years experience with thermoplastic forming, surface texturing, or decorative film integration processes (such as IMG or Male Vacuum forming) preferred
- Demonstrated leadership capabilities with a collaborative, team-oriented approach.
- Strong technical acumen, including hands-on familiarity with vacuum forming processes, and the ability to quickly develop deep knowledge of company products, services, and systems.
- Continuous improvement mindset with a passion for challenging the status quo and enhancing processes and systems.
- Proven ability to perform effectively in high-pressure, fast-paced environments, with exceptional prioritization and time management skills.
- Proficiency with modern business and technical software, including Microsoft Project, Microsoft Office, web-based applications, chat platforms (e.g., Slack), and basic computer troubleshooting.
- Strategic and proactive thinker who anticipates needs, plans ahead, and equips teams with the tools and information required for success.
- High level of self-awareness, adaptability, and openness to new ideas and perspectives. Unique blend of analytical thinking, hands-on problem-solving ability, and a strong customer-service orientation.
- Strong advocate for both customers and internal teams, recognizing that personal success is directly tied to the success of others.
- Ability to work extended or non-standard hours, including weekends, as required by workload and project demands.
- Ability to sit, stand, and walk for extended periods of time.
- Ability to safely lift up to 50 pounds.
- Willingness and ability to travel up to 30% of the time internationally, including North America, Asia, and Europe.
Recommended Jobs
Payroll Coordinator
Confidential Opportunity | Established Construction Services Company A well-established, family-owned construction services company with decades of experience is seeking a Construction Payroll Co…
Graphic Designer
Overview: Signage Industry Experience Highly Preferred There’s never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national bra…
Registration/Receptionist - Dept of Sleep Medicine - FT 1.0 (80 hrs biweekly)
: In an environment of continuous quality improvement, the Registration Receptionist is responsible for maintaining a positive office image, communicating patient and office needs by answering the p…
Speech Language Pathologist / Speech Therapist / SLP
Speech Language Pathologist SLP- CCC Skilled Nursing Facility / Blanchester, Ohio Fulltime position (Monday-Friday) Offering Sign on Bonus At Broad River Rehab we hire people who share ou…
Equipment Associate
Great company. Great people. Great opportunities. Equipment Associate If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future …
Engineer , Truck Service
There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us d…
Customer Service - Self Storage Manager
About Public Storage Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour Our Benefits Total Rewards package available to our team: ~We work F…