Ariba Systems Support Analyst

job summary:
Job Summary:

Work under some supervision. Support Supply Chain, Procurement, and Fleet Operations (SCPFO) systems and technology. Identify research and resolve data, system and business integrity issues. Collaborate with SCPFO personnel, its customers, business units, and cross-functional teams to test and support SCPFO applications. Assist with the development of procedures, quick reference guides and presentations to communicate system functionality, issues, and resolutions. Gather and analyze data for use in business cases and cost justifications.

location: Columbus, Ohio
job type: Contract
salary: $28.50 - 31.50 per hour
work hours: 8am to 5pm
education: Bachelors


responsibilities:
ESSENTIAL JOB FUNCTIONS:

-Support the communication and collaboration with SCPFO personnel, its customers, business units, and cross-functional teams in the testing and support of SCPFO applications.

-Support SCPFO systems, electronic commerce functionality and other forms of technology.

-Be knowledgeable of current system technologies and assist with the implementation and support of new technologies.

-Identify system problems and issues leverage all available data sources, including subject matter experts internal and external to the organization, to resolve system issues in accordance with established procedures and controls.

-Participate in focus groups and process improvement initiatives in order to prioritize and escalate system issues for resolution.

-Assist with running pre-defined reports to research and resolve data, system and business process integrity issues.

-Gather data and prepare basic test scripts to support the application production migration process.

-Assist with the development of procedures, quick reference guides, and other documentation to communicate system functionality, issues, and resolutions.

-Analyze data obtained from systems and reports for use in business cases and cost justifications.

-Develop presentations for reporting progress on specific initiatives and to promote the most efficient use of technology.

MINIMUM REQUIREMENTS:

Education:

Bachelor's degree in Information Technology, Supply Chain Management, or related field of study such as Accounting or Business Administration or Associate's degree with 2 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources or high school diploma/GED with 4 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources.

Experience: Minimum of 4 years systems support related experience (in addition to any experience identified above).

qualifications:
1) Procurement process knowledge is a must

2) Ariba Commerce Automation Network and EDI support experience is a must, including supplier onboarding experience.

3) Working knowledge of Cognos or SQL Query writing is a must. Along with the ability to read and understand automation or system scripts. Comfortable reviewing and interpreting automation scripts or computer code (e.g., Maximo automation scripts, SQL, Python, JavaScript, or similar).

4) Procurement ERP support (for example: Maximo, Oracle, SAP) experience is preferred.

5) ServiceNow and Jira experience is a plus.

6) Maintain technical industry knowledge, an understanding of AEP regulatory/legal/financial guidelines and a working knowledge of business unit processes and procedures.

7) Possess the team-oriented and self-motivated qualities necessary to be an effective facilitator and participant in business unit process improvement initiatives.

8) Provide advanced level system support and subject matter expertise.

9) Learn and adopt SCPFO "lean" initiatives and assist in the continued improvement of processes and application usage.

10) Respond to user questions such as performance testing, data integrity and problem analysis, and issue resolution.

11) Demonstrate excellent verbal and written skills to communicate to business unit personnel in advance of any changes to application functionality, systems status and outage schedules.

12) Demonstrate advanced level of knowledge of MS-Office skills and reporting.

13) Prepare reports for the purpose of troubleshooting and data integrity analysis. Record and track system issues through final resolution.

14) Effectively communicate and collaborate with leadership, business unit personnel, their customers and suppliers in order to promote the most efficient and effective use of business unit applications.

15) Supply Chain, Procurement and Fleet experience is preferred.

MINIMUM REQUIREMENTS:

Education:

Bachelor's degree in Information Technology, Supply Chain Management, or related field of study such as Accounting or Business Administration or Associate's degree with 2 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources or high school diploma/GED with 4 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources.

Experience: Minimum of 4 years systems support related experience (in addition to any experience identified above).

OTHER REQUIREMENTS:

1) Be familiar with SCPFO-related systems and technology.

2) Learn the basic principles of AEP policies, procedures, and controls.

3) Understand the components of the organization and its stakeholders.

4) Possess team-working skills such as collaboration, commitment, active listening and acknowledgement; have the ability to identify stakeholders.

5) Seek to broaden knowledge in areas of the company and industry which will complement acquired expertise.

6) Demonstrate excellent verbal and written skills.

7) Demonstrate the highest standards of ethical behavior and support the Company's Corporate Code of Conduct.

8) Demonstrate moderate level of knowledge of MS-Office skills.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.