Business Process Analyst 2

DCY is looking for a detail‑oriented and collaborative Business Process Analyst 2 to support the delivery of high‑quality technology solutions. In this role, you’ll work closely with business partners, technical teams, and end users to gather requirements, coordinate testing, and ensure solutions meet business needs. This position is ideal for someone who enjoys problem‑solving, facilitating communication, and improving processes across teams.

Key Responsibilities

• Gather and analyze information from stakeholders, business owners, customers, and leadership to support IT solution development.
• Lead and coordinate User Acceptance Testing (UAT), including scheduling, environment readiness, stakeholder engagement, and issue tracking.
• Develop and maintain UAT test scripts, scenarios, and supporting documentation.
• Facilitate feedback sessions with end users to evaluate usability, functionality, and overall experience.
• Document business requirements and translate them into clear, actionable work items for technical teams.
• Create and maintain process flows, diagrams, and documentation to support testing and implementation.
• Validate final solutions against requirements and user expectations.
• Facilitate user groups, gather feedback, and recommend enhancements based on UAT outcomes.
• Serve as a liaison between business units, technical teams, end users, and vendors throughout the project lifecycle.
• Support pre‑ and post‑implementation activities, including training, documentation updates, and user support.
• Assist with risk and change management activities related to processes and system updates.
• Contribute to project planning, meeting facilitation, and requirements‑gathering efforts.
• Research emerging technologies and industry trends to support continuous improvement.
• Provide guidance and informal mentoring to peers and junior staff.

Pay Information

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

96 Months

Pay Range

OCSEA/35

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Hourly

$40.59

$42.62

$44.66

$46.87

$49.18

$51.58

$54.10

$56.84

$59.70

Annual

$84,427

$88,650

$92,893

$97,490

$102,294

$107,286

$112,528

$118,227

$124,176

Background Check Information

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Status Of Posted Positions

You can check the status of your application online be signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to [email protected].

60 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

• Or completion of associate core program in computer science, information systems, or business administration; 42 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or completion of undergraduate core program in computer science, information systems, or business administration; 36 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or equivalent of minimum class qualifications for employment noted above.

Job Skills:

Information Technology

Organization

Department of Children and Youth

Agency Contact Name and Information

sydney.flora@[email protected]

Unposting Date

Jan 5, 2026, 11:59:00 PM

Work Location

Children&Youth N. High Complex

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$40.59 hr

Schedule

Full-time

Work Hours

8:00am - 5:00pm

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Information Technology

Technical Skills

Data Analytics, Information Technology

Professional Skills

Analyzation

Primary Technology

Not Applicable

Agency Overview

About us

Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at  Department of Children and Youth | Ohio.gov.

Location Requirements

DCY’s core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions.Employees may begin as early as 7:00am & as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY’s office space.