Customs and Logistics Specialist II

Description

Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide.

We are currently searching for a Customer Service Representative to join our team at our Sidney Plant in Sidney, OH .

What you will do:

• Coordinate inbound and outbound logistics operations, including transportation and warehousing, to ensure a steady supply of products and goods.
• Optimize inventory management by overseeing the efficient transportation of raw materials, component parts, and finished goods through activities such as sourcing, receiving, procurement, and dispatching.
• Ensure strict compliance with U.S. and foreign government laws and regulations, completing all required foreign trade documentation.
• Manage international distribution transactions efficiently, ensuring accuracy in paperwork and financial processes.
• Act as a liaison between clients and customs officials, negotiating and resolving import/export and transshipment issues in a time-sensitive environment to maintain quality standards.
• Master customer systems and portals, sharing required data across departments while gathering essential customer insights for surveys and regulatory reporting.
• Collaborate closely with scheduling, manufacturing, and engineering teams to proactively resolve potential supply chain interruptions.
• Lead problem-solving initiatives to address customer delivery issues with efficiency and professionalism.
• Expedite shipments and track deliveries, ensuring consistent 100% on-time fulfilment.
• Monitor and manage EDI data, set up scheduled customer orders and forecasts to align with demand.
• Communicate proactively about potential missed shipments, providing updates to managers and customers when necessary.
• Manage weekly release requirements, ensuring suppliers receive timely procurement details via email or EDI.
• Other responsibilities as assigned by the Supply Chain Manager to support business goals.

What you will gain as a part of the Auria Team:

• An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits.
• Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options
• Parental Leave and Adoption and Surrogacy Benefits for salaried employees
• Tuition Reimbursement available for eligible employees to continue education
• Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%
• Salary Continuation & Long Term Disability (LTD)

What you will bring:

Associate’s degree in Business Administration or a related discipline or equivalent experience

Travel Requirements:

Limited travel (including overnight travel) may be necessary

Knowledge, Skills, and Ability:

• Proficient in Microsoft Office (Word, Excel, Powerpoint, and Outlook)
• Strong interpersonal skills, including verbal and written communications, with the ability to engage effectively with stakeholders at all levels
• Self-directed, highly organized, and detail-oriented with a proactive approach to problem-solving
• Strong working knowledge of MRP systems and EDI with customers and suppliers; experience with QAD, Plex, or SAP is a plus
• Minimum of 2 years of customer service experience (automotive industry preferred)
• Experience in logistics, customs regulations, and international trade

When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in depth interview process and will extend offers to successful candidates only at the completion of our process.

Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.