Cabin Server Support Specialist

Job Description

Job Description

POSITION SUMMARY

This role serves as the primary point of contact for the Flexjet Cabin Server team. This position will focus on building and maintaining strong relationships with a network of private chefs and in-flight catering procurement teams. The role will also establish appropriate catering packaging options that align with the ILC aircraft equipment. Additionally, this position will be responsible for developing and maintaining high-quality dining options for our Owners, Cabin Servers, and Crew members. As part of the Owner Experience Team, this role will ensure premium dining and sleeping experience for Owners onboard and assist with special touches for Cabin Servers within the ILC Fleet. The team member is also expected to understand the sleeping needs and expectations of our Owners, and stay informed on shipping restrictions, as well as ensure timely communication with Owner Services, FXAir, Corporate Wings, and any other sister companies regarding bedding and onboard rest for the ILC Fleet. Lastly, the team members will provide thorough briefings to Cabin Servers, conveying the Owner’s wishes and expectations as if the Cabin Server had spoken directly with the Owner.

DUTIES & RESPONSIBILITIES

Owner Experience Concierge Team member(s) will be expected to perform the following:

• Maintain strong relationships with local chefs and culinary providers
• Secure reliable, high-quality food for all ILC flights, catering to both Owners and Crew
• Collaborate with Cabin Servers on specific catering requests and packaging of passenger meals
• Understand the space restrictions within the galley of each ILC aircraft and communicate packaging requirements to private chefs/providers
• Present Owners with options for unique, local menu selections from private chefs in various markets
• Build exceptional culinary experiences for high-profile events (e.g., Demo Flights, Super Bowl, The Masters, Kentucky Derby) for the ILC fleet
• Understand and communicate the sleeping requirements for each aircraft in the ILC Fleet
• Be familiar with FedEx shipping requirements
• Work with Aircraft Support to ensure on board amenities are available for each tail and Cabin Server
• Relay FAA bedding requirements to the Owner Services Team for each ILC flight
• Brief Cabin Servers on Owner expectations, ensuring clear communication and eliminating surprises
• Take responsibility for any miscommunications between Owners and Cabin Servers/Crew, understanding the role as the intermediary
• Prepare to transition into a direct communication role with Owners, focusing on bedding needs and onboard dining experiences in the future

REQUIRED SKILLS

Owner Experience Concierge Team member should possess the following attributes:

• Must be outgoing, a self-starter
• Be able to become proficient in CAMP, excel, word, outlook, and our overall ordering process
• Exceptional customer service and interpersonal communication skills
• Detail oriented, thorough, have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and owners
• Able to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills, including presentation skills
• Must be able to manage multiple projects and external partners at once
• Strong team player and ability to work with people of many different backgrounds and perspectives
• Ability to work independently and organize effectively and function well in a team setting
• Extensive knowledge of wine, spirits, and regional cuisines is beneficial what is necessary is ability to learn and hear what needed

This is a posting for a qualified candidate who will work closely with the Director of In-Flight as part of Owner Experience Department located in the Cleveland, Ohio Flexjet office. The Owner Experience Concierge Team will be scheduled on a forty-hour work week. The hours for this position will be schedule during normal business hours and some additional hours as needed to support the team. Flexjet is a 24/7/365-day operation;