Inside Sales Specialist

Kincaid's Is Music, Inc.
Springfield, OH

Job Description

Job Description

Benefits:

  • Long-term disability
  • Short-term disability
  • Life Insurance
  • Simple IRA matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
  • Training & development
Inside Sales Specialist
Full-Time | Springfield, OH

Kincaids Music helps students, parents, educators, and musicians make confident decisions about instruments, rentals, upgrades, and accessories. Many customers know what they want to play, but not what they need to succeed. Your role is to guide them with clarity, confidence, and follow-through.

This is inside sales , not a cashier role.

Compensation & Schedule

Base Pay: $31,200/year (entry level)
Commission: Uncapped, tied directly to performance
Benefits:
Paid vacation and sick time
Health, dental, and vision insurance
Life insurance
Simple IRA with company match
Short- and long-term disability
Generous employee discounts
Schedule: Mon, Tue, Thu, Fri 9a6p and Sat 9a1p (off Wednesdays)

If performance-based pay excites you, keep reading. If it doesnt, this wont be a fit.

Why This Role Exists

Throughout the year, we serve parents navigating band and orchestra programs, students choosing or upgrading instruments, and guitar, drum, digital piano, and pro audio customers in-store. Many feel unsure or overwhelmed.

Your job is to understand their situation, guide them well, and close the loop.

What Youll Do

Guide customers in-store, by phone, email, text, and chat
Ask good questions and listen carefully to recommend solutions that actually fit
Learn our instruments, rentals, accessories, and programs well enough to be a trusted expert
Follow up consistently until the customer is fully taken care of
Create reviews, referrals, and repeat customers through great service
Look for sales opportunities instead of waiting for traffic
Document conversations clearly so the team stays aligned

What Success Looks Like

Customers trust your guidance
You follow through without reminders
You hit goals through service, not pressure
Teammates trust your word
You keep learning and improving your craft

Requirements

Background in music (band, orchestra, private study, or equivalent experience)
Comfort standing and staying active most of the day
Ability to learn product details and apply them confidently
Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk)
Reliable attendance and punctuality
Willingness to be paid partly on performance

Do Not Apply If You

Avoid follow-up
Dislike accountability or feedback
Expect customers to decide without guidance
Have no connection to music
Want a low-pressure, clock-punching role

If you want to grow your skills, be trusted by customers, and own your results, apply today!

Questions before applying?
[email protected]

Posted 2026-03-21

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