Demo Program Logistics Coordinator

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Summary

At RGI Creative, our logistics capability ensures that every experience arrives ready to perform. The Demo Program Coordinator owns the lifecycle of client-owned demo kits and demo event programs, ensuring they are prepared, shipped, tracked, returned, and maintained with precision. This role bridges warehouse operations, client coordination, and shipping logistics to deliver a seamless experience that reflects our commitment to being on time, on target, on budget, with no unpleasant surprises.

Responsibilities & Accountability

1. Program Coordination & Client Support

• Serve as the primary coordinator for demo kits and demo event programs.
• Receive and process client requests for shipments, returns, and scheduling.
• Communicate clearly with clients regarding timelines, tracking, and usage expectations.
• Maintain a calendar of program deployments to ensure availability and readiness.

2. Shipping & Logistics Execution

• Prepare, pack, and ship demo kits via UPS or other carriers, ensuring accuracy and protection of assets.
• Generate shipping labels, documentation, and return instructions.
• Track all outbound and inbound shipments, proactively resolving delays or issues.
• Coordinate pickups, deliveries, and return logistics with carriers and internal teams.

3. Inventory & Asset Management

• Maintain accurate inventory of all demo kits, components, and supporting materials.
• Track asset location, condition, and availability in real time.
• Perform check-in and check-out processes aligned with RGI warehouse standards.
• Identify missing, damaged, or aging components and initiate repair or replacement.

4. Quality Control & Maintenance

• Inspect returned kits for damage, functionality, and completeness.
• Clean, repair, and reset kits to ensure readiness for the next deployment.
• Coordinate with shop or technical teams for advanced repairs or updates.
• Continuously improve packing methods, durability, and user experience.

5. Documentation & Process Management

• Maintain accurate records of shipments, returns, inventory status, and usage history.
• Develop and refine standard operating procedures for demo program management.
• Align activities with RGI cost codes and warehouse processes to support job costing.
• Provide regular reporting on utilization, issues, and opportunities for improvement.

Qualifications & Skills

Required:

• 2+ years of experience in logistics, shipping, warehouse operations, or inventory management.
• Strong organizational skills with attention to detail and accuracy.
• Experience with shipping platforms such as UPS, FedEx, or similar systems.
• Ability to manage multiple requests and timelines simultaneously.
• Strong communication skills for both client-facing and internal coordination.
• Ability to lift and handle equipment up to 50 lbs.

Preferred:

• Experience managing reusable assets, demo programs, or tradeshow equipment.
• Familiarity with ERP or inventory tracking systems.
• Background in exhibit, event, or production environments.
• Process-oriented mindset with interest in continuous improvement.

Accountability Framework

• Own the end-to-end lifecycle of demo program assets, from request through return.
• Ensure all shipments are accurate, timely, and professionally executed.
• Maintain inventory integrity and readiness at all times.
• Proactively identify and resolve issues that could impact client experience.
• Support RGI’s promise of delivering experiences on time, on target, on budget, with no unpleasant surprises.