Learn Project Manager

Job Description

Step into a pivotal role where you’ll leverage your learning & development experience and agile project management expertise to lead high-impact initiatives. Ensure the alignment of strategic roadmap priorities with BAU operations, streamline processes, and foster operational excellence. Join us to champion transformation and elevate organizational performance within Learn Product.

As a Learn Project Manager within our team, you’ll orchestrate cross-functional teams and resources to deliver key digital learning and project management initiatives. Your day will center on leveraging learning & development experience, managing Jira boards, facilitating agile routines, and ensuring BAU operations are closely aligned with roadmap priorities. By streamlining processes and championing best practices, you’ll drive operational excellence and enhance outcomes for learners, clients, and colleagues making a lasting impact across Learn Product.

Job responsibilities

• Lead and coordinate strategic Learning and Development change initiatives from inception to completion, ensuring alignment with business priorities and operational excellence.
• Facilitate agile routines and maintain disciplined focus on high-impact deliverables, balancing urgent needs with long-term objectives while driving process adoption and continuous improvement.
• Serve as a trusted partner to cross-functional teams, proactively managing competing priorities, integrating diverse perspectives, and fostering strong collaborative relationships.
• Optimize and streamline operational processes, leveraging learning & development expertise and project management skills to maximize efficiency and support a culture of ongoing improvement.
• Communicate transparently with stakeholders and impacted teams, aligning expectations, building consensus, and influencing outcomes across all levels of the organization.
• Anticipate, identify, and resolve project challenges and blockers, enabling smooth execution and timely delivery of key milestones.
• Monitor progress and provide business-level reporting on outcomes, utilizing advanced problem-solving skills and proficiency with project management tools such as Jira and Confluence.

Required qualifications, capabilities, and skills

• 8+years of demonstrated experience in agile project management, JPMC Learning and Development, business support, or strategic operations within dynamic environments
• Deep expertise in agile methodologies and Jira board management, with a proven track record of mentoring teams and driving process adoption.
• Exceptional communication and stakeholder management skills, with the ability to influence, build consensus, and foster strong partnerships across all organizational levels.
• Proven ability to integrate diverse perspectives, work independently and collaboratively, and align business-as-usual operations with strategic priorities for operational excellence.
• Advanced problem-solving, and critical thinking skills, complemented by a strategic mindset and a focus on analytics and continuous improvement.
• Demonstrated experience in process improvement, operational controls, and driving organizational efficiency.
• Proficiency with project management tools such as Jira, Confluence, or similar platforms.

Preferred qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience in Learning & Development, Leadership, Project Management, Communication, or related fields, demonstrating a strong educational as well as operational foundation and relevant expertise.
• Proven ability to lead large-scale, complex change initiatives and business-level projects, with a focus on learning & development initiatives and project management excellence.
• Advanced proficiency in Tableau, Jira, and other Learning Management or agile project management platforms, supporting data-driven decision-making and efficient project execution.
• Strong track record of driving stakeholder engagement, satisfaction, and business alignment across learning, project management, and operational initiatives.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.