Director of Event Services

: Essential Duties and Responsibilities Include the following. Other duties may be assigned.

• Hires, trains and supervises event service staff
• Ensures successful event coordination activities by supervising and training Event Mangers. Plans, organizes and assigns all day-to-day work assignments for event coordinator
• Researches, reviews and recommends equipment, materials and supplies required in providing event services and planning
• Coordinates outside service needs with food and beverage contractor, decorator and other vendors
• Coordinates with marketing department all media entry into the building before, during or immediately following events
• Prepares Event Services departmental and estimated revenues
• Maintains the proper image and generates positive public relations with patrons and staff
• Works extended/irregular hours including nights, weekends and holidays, as needed
• Prepares schedules and assigns events to the Event Managers
• Meets with potential clients, advises them on the facility requirements, and negotiates sales of additional services
• Works with internal service partners to provide quality service to customers
• Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers
• Represents the facility at tradeshows, community events, and industry meetings
• Manages meetings, tradeshows, conventions and conferences contracted at the facility
• Prepares annual budget for department
• Prepares reports of monthly event activities for submission to the General Manager and Board of Directors
• Develops policies and procedures for the Event Services Department and monitors their compliance
• Establishes new standards of customer service by working with departments in the facility

Supervisory Responsibilities Directly supervises Event Managers and/or Event Coordinator in the Event Services Department. Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience

• B.S. in Hotel Management or related field
• 3-5 years Event Management experience in Convention Center or related venue
• 1-3 years supervisory experience desired

Skills and Abilities

• Exceptional communication skills both verbal and written
• Excellent organizational, planning and problem-solving skills
• Supervisory experience preferred
• Professional presentation, appearance and work ethic

Computer Skills To perform this job successfully, an individual should have knowledge using Microsoft Office including Word, Excel, Power Point, and Outlook . Other Qualifications

• Ability to work with limited supervision
• Ability to interact with all levels of staff including management.
• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours to coincide with events.
• Ability to travel.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.