Experience Team
Essential Functions:
- Interact positively with guests throughout their visit.
- Know, understand, and enforce all stadium policies and procedures.
- Utilize technology such as digital ticket scanners, Apps, and tablets to assist guests.
- Troubleshoot Guest-related matters in a professional and courteous way.
- Effective communicator in giving directions and instructions.
- Active Listening and situational awareness to recognize key situations.
- Flexibility to serve in multiple roles and multiple locations during events.
- Represent the Crew and MLS in all interactions.
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Typical Experience Team Roles:
Ticket Takers, Ushers, Greeters, Tour Guides, Special Event Attendants, Mobility Assistance Team, Desk Attendants. Potential for growth into part time supervisor/management roles.
Minimum Requirements:
- Ambition to provide the ultimate service and create a positive impact on the guest experience.
- Minimum of 18 years old and legally eligible for employment in the United States.
- Must be available for 50% of Crew matches after your hire date including potential playoff days, and 10 event shifts at Historic Crew Stadium with an expected attendance of over 2,000 guests including Columbus Aviators games.
- Customer Service experience and skillset.
- Strong interpersonal and communication skills.
- Ability to project an approachable, professional appearance and attitude always.
- Ability to work outdoors in various weather conditions for long periods of time.
- Must be able to work weekends, nights, holidays, and atypical hours.
- Must have reliable transportation to and from all events.
Desired Qualifications:
- Prior Customer service roles in sports or entertainment.
- Strong Language skills and second language.
- Prior experience as trained crowd manager or equivalent event role.
- Ability to lift, carry, transport large items of 25lbs or more.
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