General Manager

Job Description:

The General Manager is responsible for overseeing the daily operations, compliance, and profitability of a licensed medical marijuana dispensary in Ohio. This role ensures adherence to all state regulations under the Ohio Division of Cannabis Control Program (DCC), while fostering a productive, safe, and patient-centered environment. The General Manager leads a team of department leads, budtenders, and support staff to deliver exceptional service and maintain operational excellence.

Duties & Responsibilities:

Leadership & Operations:

• Oversee daily dispensary operations and ensure smooth workflow across all departments.
• Hire, train, supervise, and evaluate staff including assistant managers, shift leads, and budtenders.
• Develop schedules, manage labor costs, and ensure appropriate staffing levels.
• Lead team meetings and ongoing employee development programs.
• Ensure onboarding and continued training and education are delivered.
• Ensure all technology solutions are working and functioning as designed.
• Liaise with inspectors, vendors, and state agencies during audits, visits, or inquiries.

Compliance & Security:

• Ensure full compliance with Ohio Administrative Code 3796 and all DCC rules.
• Oversee patient verification, product dispensing, and accurate record-keeping through the MMCP registry and POS system.
• Ensure inventory control, proper storage, and handling of all marijuana products.
• Serve as a point of contact during inspections and ensure readiness for audits by the DCC.
• Enforce safety and security protocols, including surveillance systems, access control, and incident reporting.
• Ensure all employees are up to date on regulatory changes.
• Ensures all required State and company sanctioned reports and audits are executed on time.

Financial Management:

• Manage store budgets, monitor sales and expenses, and drive profitability.
• Oversee daily cash handling, deposits, reconciliation, and financial reporting.
• Analyze sales reports and key performance indicators (KPIs) to develop strategic plans for growth.
• Ensure accurate product pricing and promotional compliance.

Customer Experience & Community Engagement:

• Uphold a patient-focused culture that ensures respectful, professional, and informative interactions.
• Resolve customer issues promptly and effectively.
• Support outreach and education efforts within the community, if applicable.

Qualifications:

• Must be 21 years of age or older.
• Must possess or be eligible for a Dispensary Employee License from the DCC.
• 3+ years of retail management experience required; cannabis experience preferred.
• Strong leadership, problem-solving, and organizational skills.
• Familiarity with compliance systems such as METRC and MMCP registry.
• Ability to pass BCI/FBI background checks per DCC guidelines.

Physical Requirements:

• Must be able to stand and walk for extended periods.
• Ability to lift up to 30 pounds occasionally.
• Capable of working evenings, weekends, and holidays as required.

Schedule & Compensation:

• Full-time, salaried position
• Compensation: $65,000-$75,000 (depending on experience)
• Must complete the required DCC-compliant onboarding and annual continuing education training.