Receptionist and Administrative Support

: Description:

Who We Are:

Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula's goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

Modula's Values: We are culture and value driven; regardless of position and title we are all in all the time.

• Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging
• Pursuit of Excellence- Continuous improvement, committed, attention to detail
• Accountability- Lead by example, follow through, integrity, create trust with team & customers.
• Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.
• Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity

Basic Functions and Scope of Job: Provides first-point-of-contact service for visitors and callers while also supporting the business with general administrative support, primarily for Finance, Human Resources, Marketing, and the CEO.

Key Responsibilities and Accountabilities:

• Answer, screen and transfer calls, providing information as necessary, and taking messages
• Greet visitors and clients entering building, determine nature and purpose of visit, and direct or escort them to specific destinations. Provide visitor badges when appropriate
• Perform general clerical duties including photocopying, faxing and mailing
• Sort and distribute incoming mail
• Maintain office supply inventories
• Ensure common areas are kept clean and organized daily (lobby, front desk, meeting rooms, lunch room and both kitchens)
• Organize and fill kitchenette supplies on a daily basis
• Support the catering, company and customer meetings as required
• Coordinate and ensure timely maintenance for office equipment, ensure the photocopiers and fax machines are filled with paper
• Coordinate travel reservations for guests and for other special requests by management
• Administer issuance and collection of safety equipment for guests
• Support the Remote call center customer management
• Support the invoicing process by sending POs, quotes, and sales order confirmation to Finance
• Perform other duties as assigned

Requirements:

Qualifications and Skills:

The ideal candidate will have at least 2 years of experience in cross-functional administrative and front desk activities, excellent communication and computer skills, and standard office equipment aptitude.

• Minimum education requirements are a high school diploma or its equivalent
• Excellent written communication skills ensuring both internal and external communications are done in a professional and accurate manner
• Proficiency with planning, prioritizing, and organizing is a must
• Customer service skills such as speaking clearly and consistently demonstrating a professional attitude is a must
• Adaptability to changes in the work environment, managing competing demands, dealing with frequent change, delays, or unexpected events is a must
• Attention to detail and accuracy is a must
• Confidentiality of all customer and employee data is a must
• Proficient with Microsoft 365, especially Excel and Outlook

Work Environment:

To perform the essential functions of this role, a successful candidate may be required to operate equipment and tools such as a telephone, computer, and other general office equipment. This position may require the ability to bend, stoop, kneel, crawl, speak and listen on a telephone and in-person, and type on a computer and view a computer screen, among others. This position may have visual, hearing, dexterity, and mental demands. Reasonable accommodation may be made, wherever practical, to enable individuals with disabilities to perform the essential functions of this role.

Position % of time per day or frequency

Walking 20%

Standing 20%

Sitting 40%

Twisting, turning, and Squatting 20%

Climbing Step ladder occasional

Lifting Up to 25 lbs.

Please note: this is an onsite position located in Franklin, OH