Customer Support Specialist

Job Title: Customer Support Specialist
Location: Dover, DE
Job Type: Full-Time
Department: Customer Service

About Us:
Magnum Electronics, Inc. is a leading communications company dedicated to providing innovative, reliable, and high-quality services to our customers. We pride ourselves on delivering exceptional customer experiences and creating lasting relationships. As we continue to grow, we’re looking for a passionate and detail-oriented Customer Support Specialist to join our dynamic team.

Job Overview:
As a Customer Support Specialist, you will be the primary point of contact for our customers, ensuring they receive top-notch assistance with our products and services. Your role will involve troubleshooting technical issues, answering questions, and providing guidance to enhance the customer experience. You’ll be part of a collaborative team committed to providing effective solutions, maintaining customer satisfaction, and fostering long-term relationships.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Troubleshoot and resolve product/service issues, providing step-by-step solutions and guidance.
• Process sales orders, account changes, and billing inquiries with accuracy and efficiency.
• Collaborate with technical teams to escalate and resolve more complex issues.
• Maintain detailed records of customer interactions and follow up on unresolved issues.
• Stay up-to-date with product updates, services, and industry trends to effectively assist customers.
• Continuously strive to exceed customer expectations and contribute to team goals.

Qualifications:

• High school diploma or equivalent.
• 1-3 years of customer service or technical support experience, preferably in a communications or telecom environment.
• Strong communication skills (verbal and written).
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with customer service software (e.g., CRM tools) and Google Apps.
• A positive, customer-centric attitude with a passion for helping others.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A dynamic and supportive team environment.
• Health, dental, and vision insurance.
• Paid time off and holidays.

How to Apply:
If you are a dedicated customer service professional with a passion for problem-solving, we would love to hear from you!

Magnum Electronics, Inc. is a family-owned communications systems integrator headquartered in Dover, Delaware. Our focus is supporting mission-critical emergency workers in government and enterprise.