Customer Support Manager

Customer Support Manager Company: Style NetboxLocation: Cincinnati, OHSchedule: Monday to Friday, 8 hours per daySalary: $29 – $32 per hour About Us At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward. Job Description A Customer Support Manager is responsible for leading the customer service team, ensuring that every client receives outstanding support, and fostering strong relationships between the company and its customers. This role combines leadership, problem-solving, and communication skills to improve customer satisfaction and optimize service processes. Responsibilities * Lead and manage the customer support team, providing guidance, training, and performance feedback. * Develop and implement customer service policies and procedures. * Handle complex customer inquiries, escalations, and complaints in a professional manner. * Monitor customer interactions and ensure quality service delivery. * Collect and analyze customer feedback to improve support strategies. * Collaborate with internal departments to resolve customer issues and enhance the overall customer experience. * Track service metrics and prepare performance reports for management. Qualifications * Proven experience in a customer support or customer service leadership role. * Strong communication and interpersonal skills. * Excellent problem-solving and conflict-resolution abilities. * Ability to manage and motivate a team effectively. * Proficiency with CRM systems and support software. * Strong organizational and time-management skills. * Bachelor’s degree in Business Administration, Communications, or a related field preferred. Benefits * Competitive hourly pay ($29 – $32 per hour). * Opportunities for career growth and advancement. * Skill development and professional training. * Collaborative and creative work environment. * Full-time, Monday to Friday schedule for work-life balance.