Operations Associate II

*This position is based out of our Westlake, OH office and is eligible for a hybrid schedule after the training and probationary period.

JOB SUMMARY:

The Operations Associate II for the Account Services and Transfers department processes new accounts, incoming and outgoing transfers and file maintenance requests accurately, efficiently and in accordance with documented processes and procedures. Develops and enhances the client experience by providing superior customer service and support to clients by phone and email.

ESSENTIAL FUNCTIONS:

• Processes new client accounts.
• Provides status updates to clients regarding new accounts, incoming and outgoing transfers, and file maintenance requests.
• Resolves client concerns, performs research and responds accordingly both internally and externally.
• Corresponds with clients to clarify corrections and requests additional information as needed.
• Updates client account information to ensure accuracy of client information.
• Processes returned mail received and prepares and mails out client documents.
• Coordinates the transfer of cash and assets through successor custodians.
• Ensures accuracy of information through data verification affording timely processing of transfer requests.

OTHER FUNCTIONS:

• Ensures document maintenance and retention procedures are followed in accordance with company procedures.
• Assists other departments as needed.
• Performs other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• High School Diploma or GED.
• Minimum 1 year of experience in the retirement and/or financial industries.
• Minimum 1 year of experience in a customer driven environment.

PROFESSIONAL CERTIFICATIONS:

• None Required.

TECHNICAL SKILLS:

• Experience with IRS guidelines preferred.
• Basic level of proficiency in Microsoft Office.
• Ability to type a minimum of 45 WPM preferred.
• Basic 10 key skills.

BEHAVIORAL COMPETENCIES:

In addition to the Core Company competencies of Customer Focus, Collaboration & Teamwork, Integrity & Trust, and Self-Development.

• Attention to detail.
• Active listening skills.
• Organizational skills.
• Time management.
• Written and verbal communication.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the Associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT:

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Equity Trust empowers individual investors and financial professionals by removing the barriers to investment freedom. As an IRS approved custodian, we fulfill the custodial and administrative duties required for each type of investment account our clients hold.With an Equity Trust account, clients have the opportunity to invest in alternative assets such as real estate, precious metals, private equity, and more. Additionally, clients can invest in traditional assets such as stocks and mutual funds – all through a single custodian.As an industry-leading custodian of alternative assets in tax-advantaged accounts, our 45-year* track record of excellence is unmatched in the industry. Equity Trust streamlines the investment experience by offering optimized solutions, processes, and service.As a directed custodian, Equity Trust does not provide tax, legal or investment advice, nor do we offer or sponsor any proprietary investment products.