Appointment Setter / Call Center Agent

Job Description

Job Description

Full-Time & Part-Time Positions Available

Shifts: We offer a variety of shifts including Morning, Afternoon, and Weekend options, all tailored just for you!

Location: Joyce Windows, Sunrooms, and Baths

Pay: Pay Structure: $16.00 per hour base pay + unlimited bonuses. Top performers average $28 – $35+ per hour. Your pay is directly tied to your results — the better you perform, the more you earn!

Join our team! We’re are looking for 3 enthusiastic Call Center Agents / Appointment Setters to work with us at our Berea, OH Call Center.

Are you energetic, eager to learn, and great at building connections over the phone? If so, we want you on our team. Whether you have experience or are looking to start a new career, this is your chance to thrive in an exciting outbound call center role.

At Joyce Windows, Sunrooms, and Baths, you will only work with qualified leads— no cold calling . We invest more than $250k each month to generate inquiries from homeowners who are interested in our products. Your job is to engage with them, answer their questions, and schedule free consultations with our expert sales team.

What You’ll Do

• Make outbound calls to warm and hot leads provided by our seasoned Marketing Team.
• Schedule consultations for homeowners with our expert Sales Team.
• Answer questions and provide helpful information about our products and services.
• Confirm and follow up on scheduled appointments.
• Keep detailed records of calls and appointments in our CRM.
• Be part of a supportive, goal-driven team.

What We’re Looking For

• Energetic, motivated individuals—experience is great but not required.
• Strong verbal communication skills and a professional phone presence.
• Ability to handle questions confidently and provide clear, helpful responses.
• Strong multitasking and organizational skills.
• Basic computer skills and familiarity with CRM systems, or willingness to learn.
• High school diploma or GED preferred.

What We Offer

• Pay Structure: $16.00 per hour base pay + unlimited bonuses. Top performers average $28 – $35+ per hour. Your pay is directly tied to your results — the better you perform, the more you earn!
• Health, dental, and vision benefits available.
• Paid vacation and holidays.
• 401(K) with employer contributions.
• A fun, supportive work environment with opportunities for growth.

About Us

For 70 years, Joyce Windows, Sunrooms, and Baths has been helping homeowners enhance their spaces with high-quality, innovative home improvement products. We take pride in our work and believe in rewarding hard work and dedication.

If you are ready to be part of a winning team where your efforts make a difference, apply today.