Business Analyst

Akkodis is seeking a Business Analyst for a Contract with a client in Cleveland, OH. You will gather and refine technical requirements while driving enhancements to developer onboarding and API publishing workflows.

Rate Range: $49/hour to $56/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Business Analyst job responsibilities include:

• Conduct detailed analysis of business and technical requirements to support developer portal enhancements, API documentation, and integration workflows.

• Oversee the structure, usability, and continuous improvement of developer portals to ensure intuitive navigation, seamless onboarding, and high‑quality API reference experiences.

• Partner with engineering teams to ensure sandbox environments effectively support partner and internal testing needs.

• Develop and maintain comprehensive API guides, authentication flow documentation, and integration best practices.

• Collaborate with UX teams to refine developer tools and interfaces, improving clarity and overall developer experience.

• Lead stakeholder workshops to gather feedback, monitor integration metrics, and drive enhancements that improve developer satisfaction and time‑to‑first‑call (TTFC).

Required Qualifications:

• Bachelor’s degree in computer science, Information Systems, or a related field.

• 6–10 years of experience as a Business Analyst with hands‑on exposure to Developer Portals and API documentation.

• Proven ability to gather and translate technical requirements for API publishing, sandbox environments, and integration workflows.

• Strong experience working with Drupal or similar CMS platforms and collaborating with engineering/UX teams to enhance developer experiences.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Vikas.Tomar@ akkodisgroup.com.

Pay Details: $49.00 to $56.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.