Parts Counter Person at VW of Akron

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Volkswagen of Akron is growing its team with the addition of a Parts Counterperson!

Employment with Jay Auto Group is about more than just a job. You will be encouraged and challenged to find a vision beyond a paycheck; what drives and motivates you so that you feel accomplished with your performance at the end of each day. This full-time, salary plus commission, position will assist the Parts Department and Manager in stock related activities, occasional delivery driving, and parts counter support. Position is Monday-Friday 8am-6pm, rotating Saturdays (an alternate day off given for the weeks when Saturday is worked). Must have a clean driving record and be able to clear a background check. Parts department experience is a must and VW specific parts experience is preferred but not a requirement.

Benefits

• Health Benefits
• Vision
• Dental
• 401k
• Vacation Pay

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications

• Must be willing to submit to a background check
• Able to work flexible schedules and some weekends
• Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve
• High school diploma or equivalent
• Professional attitude and the ability to deliver best-in-class customer service
• Reliable transportation to and from work every single day
• Valid driver's license and clean driving record

Compensation will be based on prior experience.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.