Customer Service Representative

Job Description

Job Description

Company Overview:

Step Up Consulting is a dedicated team committed to enhancing customer experience and fostering relationships through exceptional service. Our mission is to empower our clients by providing them with top-notch support that reflects our core values of integrity, teamwork, and excellence. At Step Up Consulting, we cultivate a proactive and supportive culture that values input from all team members, ensuring a collaborative environment where innovation can thrive. We believe in investing in our employees' growth and providing opportunities to advance within the organization.

• Provide outstanding service to all clients.
• Engage actively on the sales floor with potential members
• Resolve donor issues promptly and efficiently.
• Maintain a thorough knowledge of products and services offered.
• Process transactions accurately and efficiently using handheld device.
• Carry out visual resources to promote programs
• Assist in maintaining a clean and organized sales floor.
• Collaborate with team members to enhance overall team performance.
• Gather donor feedback to identify areas for improvement.
• Conduct equipment checks and assist with inventory management.
• Educate customers about features and benefits of various programs
• Follow company policies and procedures consistently.
• Meet or exceed fundraising goals as determined by management.
• Handle returns and exchanges following company guidelines.
• Participate in training sessions to improve personal and team capabilities.
• Adhere to health and safety regulations at all times.

• High school diploma or equivalent required.
• Previous experience in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work well in a team environment.
• Flexible availability, including nights and weekends.
• Basic math skills for cash handling.
• Proven ability to handle difficult situations and conflicts.
• Knowledge of retail industry practices.
• Familiarity with point-of-sale systems.
• High level of professionalism and integrity.
• Ability to multitask and prioritize tasks effectively.
• Proactive approach to customer engagement.
• Strong organizational skills.
• Ability to learn new products quickly.
• Willingness to take on additional responsibilities as needed.
• Commitment to ongoing personal development and training.