Desktop Support Technician
Job Description
Job Description
Job Title: Desktop Support Technician
Location: 4999 East Pointe Drive Zanesville OH USA 43701
Description:
Under strict supervision, performs configuration, installation and/or repairs of PC hardware and peripherals according to established procedures.
Contacts end user to define data migration requirements and perform the data migration, if required. Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed.
Adheres to and enforces facility security measures, company safety standards and software licensing procedures. Assists in setting up PC's and related peripherals for special requests.
Lends guidance to desktop support teams on hardware related issues.
Performs own work and provides assistance to others as directed.
Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Error is readily ascertainable by the supervisor and can be corrected.
Skills are typically acquired through possession of a A+ certification or equivalent experience and 2 years of experience in a PC related field which includes experience in hardware configuration.
Additional Requirements (Not Listed in Job Posting):
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Excellent time management skills and the ability to meet deadlines in a fast-paced environment.
Machinery/Tools Used:
- Basic PC repair tools and equipment.
- Standard hand tools, including screwdrivers.
- Computer hardware diagnostic and troubleshooting tools.
Confirmed Job Description Requirements:
- Good working knowledge of PC hardware and electronics.
- Good working knowledge of operating systems.
- Strong troubleshooting and technical support skills.
- Excellent customer service, communication, and interpersonal skills.
- Ability to diagnose, repair, and maintain computer systems and related equipment.
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