Consumer Banking Learning Specialist II
Wsfs Financial
Delaware, OH
Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose. The Consumer Banking Learning Specialist II demonstrates proficiency in independently facilitating Learning and Development programs across both classroom and in branch environments. The incumbent will effectively manage the transfer of knowledge related to sales processes, products, services, soft skills, leadership, performance management, and policies while applying adult learning theory to ensure participant comprehension and job ready performance. The role alternates between delivering structured curriculum in a traditional classroom setting and supporting in branch, on the job learning to reinforce skills in real time scenarios. The specialist will contribute to the strategy, design, and enhancement of training programs through their perspective and feedback. In addition, the incumbent will provide recommendations to improve curriculum relevancy, engagement, and alignment with business outcomes. Traveling across the WSFS footprint is required to deliver training, support branch learning needs, and ensure consistent program execution. Additionally, the Learning Specialist is responsible for measuring the impact of training through retention, participant performance, feedback, and behavioral observations to continuously strengthen learning effectiveness. Job Responsibilities :
$64,491.00 - $105,949.50 Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected]. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- Independently facilitate structured curriculum across both classroom and in-branch settings, applying adult learning theory to ensure comprehension, engagement, and job-ready performance. This includes preparing materials, adapting delivery based on learner's needs, and managing classroom performance.
- Facilitate structured, in-branch curriculum which includes observation, coaching, and reinforcement to support real-time skill application and ensure learning transfer into realistic environments.
- Maintain the accuracy and relevance of all assigned training programs by reviewing materials prior to delivery, identifying content gaps, and providing actionable feedback and recommendations for curriculum enhancements to leadership.
- Measure the effectiveness of learning programs through learner assessments, retention trends, behavioral observations, feedback data, and performance indicators. Communicate insights to leadership and recommend improvements to increase training impact.
- Travel to branches, operations centers, and training facilities to deliver programs, support in-branch learning, attend meetings, and ensure consistent execution of training initiatives across the footprint.
- Complete required administrative tasks including attendance tracking, roster management, evaluations, updating WSFS University records, maintaining training spaces, and performing additional duties necessary to support training operations.
- Minimum of a high school diploma or GED required; bachelor's degree preferred (Education, Training, Human Resources, Communications, or related field).
- 3-4 years of professional facilitation experience in systems training, soft-skills training, or a comparable Learning & Development role required.
- 3-4 years of facilitation experience delivering systems, soft-skills, and role-specific training in various settings (i.e., classroom, on-the-job, virtual, etc.) required.
- Proven experience delivering training in both classroom, on-the-job, and virtual environments.
- Basic instructional design experience, including updating training materials and creating job aids, guides, or assessments.
- Preferred experience in retail banking or financial services, including knowledge of bank systems, policies, and procedures.
- Relevant professional certifications preferred, such as ATD (e.g., APTD, CPTD), training/facilitation certifications, or other L&D-aligned credentials.
- Strong understanding and application of adult learning theory to create inclusive, engaging, and adaptive learning environments.
- High level of professionalism when interacting with participants, peers, management, and external partners.
- Coaching and mentoring skills to support in-branch learning, reinforce performance expectations, and address behavioral or performance-related concerns.
- Strong time-management, organization, and prioritization abilities, with the capacity to work independently and manage shifting priorities.
- Proficiency with technology, including Windows, Microsoft Office, learning management systems, and the ability to learn and teach bank systems confidently.
- Excellent verbal and written communication skills, along with strong listening and facilitation abilities.
- Ability to analyze learner performance and measure training impact, using data, observations, and feedback to adjust delivery and improve outcomes.
- Adaptability and problem-solving skills to navigate unexpected situations, adjust content delivery, and support varying learner needs.
- Must be able to travel throughout the WSFS footprint and facilitate training across classroom, virtual, and in-branch environments.
$64,491.00 - $105,949.50 Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected]. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Posted 2026-03-18
Recommended Jobs
General Service Technician
AAA Club Alliance
Dayton, OH
Are you ready for your next career move with AAA? Drive Your Career Forward with AAA Club Alliance! Are you ready to fuel your passion for all things automotive? At AAA Club Alliance, we do…
View Details
Posted 2026-03-06
General Handyman/ Maintenance
Excellence Property Care Solutions Inc.
Columbus, OH
Job Title: General Handyman (1099 Independent Contractor) Compensation: Competitive Pay Based on Experience and Scope of Work (Earn $2,000 to $3,000 Per Week) About Excellence Property Care Sol…
View Details
Posted 2026-03-18
Service Desk Analyst: II
Insight Global
Columbus, OH
Job Description Summary: The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to com…
View Details
Posted 2026-03-12
Building Electrical Inspector
SAFEbuilt
Toledo, OH
Building/Electrical Inspector - Toledo Metro Area, OH SAFEbuilt has the technical expertise to provide Community Development services, but the reason for our success is our people. Over 1600 exper…
View Details
Posted 2026-03-15
Machine Operator
Rust Belt Recruiting
Hiram, OH
Title: Machine Operator Shift: 1st, 2nd, and 3rd shifts available; training typically occurs on day shift Salary: $23.62/hour (+ $1.00 shift differential for 2nd/3rd shift) Who we are: …
View Details
Posted 2026-03-18
Assistant Project Manager
The Walsh Group
Cincinnati, OH
OVERVIEW We are currently seeking an Assistant Project Manager for our Great Lakes Water Division in the Midwest. Does the idea of working on interesting and complex projects bring you jo…
View Details
Posted 2026-03-17
Family Medicine Residency Faculty MD/DO - Eaton and Greenville, Ohio
Commonwealth Medical Services
Greenville, OH
Family Medicine Residency Faculty – ACGME-Accredited Program An ACGME-accredited Family Medicine Residency Program is recruiting a Board Certified Family Medicine physician to join its faculty…
View Details
Posted 2026-02-24
Personal Assistant
GreatAuPair LLC
Fairfield, OH
Get hired for Prince's assistant Job in Fairfield, OH. Registered Nurse/ Healthcare Worker. Find assistant care work in Fairfield.
View Details
Posted 2026-01-06
Community Manager (Galloway)
Wallick Communities
Galloway, OH
Description Community Manager Location: Lehnert Green - 1600 Bierl Drive; Galloway, OH 43119-9795 Job Type : Full-Time - Monday - Friday, 8:00am - 4:30pm Pay Rate: $50,000-$55,000 …
View Details
Posted 2026-03-17