Physician and relationship manager

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

• Primary Function/General Purpose of Position

In collaboration with Market President, the Physician and Provider Relationship Manager is responsible for incremental improvement of in-network utilization through growth in new patient referrals across the BSMH Product Portfolio. The PPRM uses data to make informed decisions that guide a strategic call plan that delivers high impact face-to-face visits each month. Through quantitative and qualitative analysis, the PPRM prioritizes areas of focus for market leadership to optimize product performance and achieve incremental growth.

Essential Job Functions

• Serves as strategic counsel to Market President, System Strategy and Marketing, Medical Group, and Population Health related to incremental growth opportunities and barriers.

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  Acts as strategic growth expert to service line leaders as well as BSMH specialists building a new practice, collaborating to create a high impact growth plan with measurable targets.

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  Using national, state, and local trends, benchmarks BSMH performance in KPIs most relevant to growth in product portfolio, identifying gaps and recommending matters most initiatives to market leadership.

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  Conducts face to face visits with physicians, providers, employers, brokers, and other target market categories to inform of low cost, high value services offered by BSMH.

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  Identifies barriers and facilitates resolution improving care delivery, often resulting in substantial process change and/or new service offerings.

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  Identifies physicians and providers at risk of leaving network and partners with market leadership to create and operationalize a retention plan.

If employers and brokers are included in call plan, coordinates with BSMH System, State, and Market leadership to find innovative ways to partner and align BSMH services to employer health plan design.

Convenes market stakeholders to discuss and address competitive threats, performance improvement opportunities, and product differentiators to enable incremental growth.

Aggregates and interprets multiple sources of data to inform creation and execution of strategic call plan, demonstrating measurable growth impact to product portfolio.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

None

Education

Bachelor’s degree in business, marketing, education, communications or any healthcare related field (required)

Master’s degree in business, healthcare administration (preferred)

Work Experience

3-5 Years of Experience in Healthcare Sales, Broker/Employer Relations, Strategic Planning, Business Development, or Clinical Operations with demonstrated ability to influence change and create innovative ways to grow the business.

Training

Formal Sales Training (preferred)

Clinical Training (preferred)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Skills

• Convene market leaders and facilitate growth discussion.

• Convent market physicians and providers, facilitating referral discussion.

• Using qualitative and quantitative analytics, complete assessment of product performance.

• Synthesize and summarize business intelligence to market and system leadership.

• Analyze data to create growth (call) plan to achieve KPI target for products in portfolio.

• Execute call plan by conducting and recording physician, provider, and influencer visits.

• Work collaboratively with department leaders to resolve issues and remove barriers.

• Obtain detailed knowledge of clinical and operational characteristics of products in portfolio.

• Understand and optimize use of Salesforce for documentation and report trending.

• Assess performance of peers through quarterly ride-a-longs.

• Schedule and plan physician networking events.

• Attention to detail

• Critical thinking

• Communication with referral sources

• Teamwork

• Conflict resolution

• Active listening

• Relationship building

• Facilitation

• Influencing change

• Collaboration

• Innovative, out of box thinking

• Executive presence

• Project Management

• Agile

• Follow up and follow through

Many of our opportunities reward* your hard work with:


Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]