Home equity servicing specialist

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Training Hours & Location

Hours: Monday - Friday 8:00am - 5:00pm ET

Location: 100% on-site at the Tiedeman office for the 1st days, at minimum

Regular Hours & Location

Hours: Monday- Friday from 8am-5pm; Weekends may be required during special projects

Location: Hybrid after training, requiring 2 days per week in-office

Position Summary

Under limited supervision, the Senior Specialist is primarily focused on execution of complex processing, operational and /or administrative work following defined and sometimes undefined procedures. The Senior Specialist is responsible for following established guidelines to identify and resolve problems, escalating issues, and contributing to workflow/process changes and redesigns.

Individuals in this position should have a strong understanding of consumer products and the department processes.

Essential Job Functions

• This role covers a broad range of responsibilities and duties.

• With little to no instruction, performs complex functions, completes tasks that can be complicated, and works reports.

• Performs a thorough review of existing procedures to ensure they are accurate.

• Collaborates with other Senior Specialists and the Workflow Coordinator to create new procedures.

• Performs Quality Verification on teammates work.

• Identifies and resolves issues that do not have established guidelines.

• Research and respond to complaints.

• Contributes to workflow process change and redesign.

• Responsible for performing an analysis of current team reports looking for efficiencies.

• Maintains knowledge of all team functions - Is fully proficient in performing them and works under limited to no supervision.

• Seen as a subject matter expert across the line of business and delivers subject-matter expertise to customers and teammates.

• Other duties as assigned.

Qualifications

• High School Diploma or equivalent work experience required

• Minimum 3 years of consumer product experience with a strong knowledge of the business

• Ability to establish and maintain effective working relationships among team members and product and support partners

• Experience working in a production-based environment

• Works well with others in a fully developed team environment

• Open minded and adaptable to new ideas in a changing environment

• Exceptional attention to detail

• Ability to work under pressure and meet deadlines

• Proficient in Microsoft applications

• Intermediate Excel Experience

• Proven ability to handle monetary/ processing functions independently.

• Proven ability to handle high transaction volumes accurately and meet production goals.

• Proficiency in the following KeyCorp systems: MSP, ALS, Hogan, Quest, CMOD, KVD, and Microsoft Office

Competencies/Skills

• Excellent written and verbal communication skills

• Demonstrated problem/solving and decision making

• Must demonstrate proven, outstanding customer service skills

• Strong working knowledge of government regulations

• Working knowledge of systems that provide loan information

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20.19 - $30.77 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here ( for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 11/13/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.