BDC Manager

Position Overview: The BDC Manager will be responsible for overseeing and optimizing the daily operations of the Business Development Center. You will lead a team of BDC representatives, ensuring that they are efficiently generating leads, setting appointments, and providing high-quality customer interactions. This position requires strong leadership skills, an understanding of sales processes, and a focus on customer satisfaction. Key Responsibilities: * Manage and supervise the BDC team to ensure the efficient and effective execution of all sales and customer service initiatives. * Develop and implement strategies to increase lead generation, conversion rates, and overall sales performance. * Monitor and evaluate the performance of the BDC team using key metrics such as call volume, lead quality, appointment setting, and customer satisfaction. * Provide ongoing training, coaching, and motivation to BDC staff to meet and exceed individual and team targets. * Collaborate with other departments, such as sales and marketing, to ensure smooth communication and alignment of goals. * Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring high levels of professionalism and responsiveness. * Review and report on key performance indicators (KPIs) and implement corrective actions as needed to achieve business objectives. * Foster a positive work environment focused on teamwork, accountability, and continuous improvement. Requirements: * Proven experience in a BDC or sales management role, preferably in the automotive industry. * Strong leadership, coaching, and mentoring skills with the ability to motivate a team to achieve sales and performance goals. * Excellent communication skills, both written and verbal. * Ability to analyze performance data and develop strategies to improve results. * Highly organized with strong time management skills and attention to detail. * Proficient in CRM software, MS Office Suite, and other relevant tools. * Customer-focused mindset with a passion for delivering exceptional service. * Ability to thrive in a fast-paced, target-driven environment. Preferred Qualifications: * Bachelor's degree in Business Administration, Marketing, or related field (preferred). * Previous experience in a management role within a call center or customer service environment. * Knowledge of digital marketing strategies, including social media and email campaigns. What We Offer: * Competitive salary with performance-based bonuses. * Health, dental, and vision insurance. * Paid time off and holidays. * Career advancement opportunities in a growing company. * A dynamic and supportive work environment. How to Apply: Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for the BDC Manager position!