Shared Services Operations Specialist

Job Responsibilities:

• Follows standard procedural guidelines for performing tasks.
• Responsible for performing logging checks, processing checks, processing documents, working CLEAR queues, and placing outbound calls to insurance carriers as well as receiving inbound calls from insurance carriers.
• Provides assistance and back up as needed to meet client requirements and SLA’s.
• Handles other duties/projects based on business needs.
• Works under immediate supervision.
• Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
• Initially works in a multiple client /functional environment.
• Research items received via faxes, reports, tasks, correspondence, and refund/return checks.
• Make appropriate telephone calls to resolve issue.
• Follows client’s standard policies and procedures.
• At the direction of management such assignments may be made with short notice and last for an indefinite period of time.
• Works efficiently in client and company proprietary applications.
• Demonstrates solid technical knowledge and quality performance.

Skills:

• Knowledge of standard operating procedures (SOPs)
• Data entry and document processing
• Check logging and processing
• Queue management (CLEAR queues)
• Inbound and outbound call handling (insurance carriers)
• Client relationship management
• SLA adherence and time management
• Research and problem-solving skills

Education/Experience:

• Telephone etiquette and communication skills.
• Ability to follow policies and procedures.
• Flexibility and adaptability to short-notice assignments.
• Proficiency in proprietary/client applications.