Service Operations Manager

Job Description

Job Description

Service Operations Manager (Field-Focused Leadership Role)

Southeastern Equipment Company | Central Ohio (Field-Based, 50–60% Travel)

This is not a desk job.
This is a field execution leadership role for someone who knows how to turn strategy into results.

At Southeastern Equipment, we’re looking for a Service Operations Manager who can step into our branches, work alongside our teams, and drive real performance improvement across the business.

If you’ve ever been frustrated by “corporate strategy” that never makes it to the field—this role is the opposite.

You will be the execution engine behind our service strategy.

• Turn high-level service strategy into clear, actionable playbooks
• Work directly with Regional Operations Managers and branch teams to drive adoption
• Identify performance gaps and push corrective action with urgency
• Be in the field—coaching, solving problems, and removing friction in real time
• Create visibility through KPIs that actually change behavior—not just report it

This role is measured by:

• Speed of execution
• Field adoption
• Tangible performance improvement

• Service revenue growth (labor, mileage, misc.)
• Department profitability
• Technician productivity & efficiency
• Training adoption and certification progress
• Standardization of service processes across all branches

You’ll directly influence how our service business runs by improving:

• Work order execution
• Parts capture on jobs
• Technician scheduling & dispatch
• Estimate turnaround speed
• Shop throughput and customer turnaround time

You’ll also partner cross-functionally with Parts, Sales, HR, and Finance to eliminate barriers to performance .

• Proven experience in service operations or field execution
• Ability to drive results across multiple locations
• Comfortable leading through influence (not direct authority)
• Strong operational instincts—you can quickly spot what’s broken and fix it
• High urgency, high accountability, and strong follow-through

• Service initiatives are implemented quickly and consistently
• Branch teams know exactly how to execute
• Productivity, efficiency, and profitability improve measurably
• Field teams see you as a partner—not corporate overhead

• Base Salary: $110,000 – $140,000 annually
• Additional benefits include comprehensive health coverage, retirement plans, and paid time off

Most roles talk about strategy.
This one is about execution in the field .

You’ll have visibility, influence, and the ability to directly impact performance across the entire organization .

We operate with a clear mission: Help our customers win.

We value people who are:

• Driven (Hustle)
• Thoughtful in execution
• Passionate about results
• Customer-focused in every decision

• Reports to: Director of Product Support
• Travel: 50–60% (field engagement expected)
• Direct Reports: Warranty Manager, Service Operations Leader
• Location: Central Ohio (with heavy field presence)