Court Information Technology Manager

Are you looking for an exciting opportunity to utilize your IT skills while working in the heart of the justice system? As a Fairfield County Court IT Manager, you will be responsible for providing technical support, managing existing technology platforms, and IT inventory to the Clerk of Courts and County Courts. You will work closely with judges, attorneys, and other court officials to ensure that technology is seamlessly integrated into the daily operations. At Fairfield County we are committed to providing our employees with competitive salary and a robust health and wellness benefit package. If you are passionate about technology and justice, we encourage you to apply for this exciting opportunity to work as a Fairfield County Court IT Manager. Annual salary is $65,499.20 and can be negotiated based on exceptional qualifications.

• Project Management [50%]
  • Research and manage Case Management Systems
  • Research and manage both software and hardware needs
  • Research and manage HOJ audio visual/court recording equipment
  • Work with WebChick on website changes and updates
  • Create and update internal and external forms as needed, fileable PDFs, etc.
  • Create auto-generated templates for quick use by staff

• Case Management Systems- CourtView/Tyler Technologies [20%]
  • Serve as the onsite controller; sole liaison with vendors
  • Prep, develop, test, and implement e-filing for Probate/Juvenile, Common Pleas, DR
  • Set up and terminate access for users
  • Programming changes into CMS and creating reports
  • Attend training classes with CMS vendors
  • Look at replacement systems; which could better meet the needs of the court.
    • If replacement system should ever come into place; this position would be the person responsible for complete conversion

• Software needs [15%]
  • Review all new and ongoing software agreements as submitted
  • Research software needs
  • Install all licenses & maintain listing of users
  • Install all updates as soon as they are received
  • Software/Program to catalog all records stored at Records Center
  • Redaction Software
  • Explore possibility of sending text reminders to defendants, jurors and probationers
  • Explore implementation of Clerk Chat
  • Work with MAPSYS and Sheriff's office to push for a program to handle returns from Sheriff's office
  • Work on conversion of images to Microfilm/Microfiche

• HOJ Audio Visual/Court Recording Equipment [10%]
  • Address network connectivity issues in the courtroom (for prosecutors and defense attorneys)
  • Explore possibility of using digital signage at the HOJ, i.e. display of court docket on monitors throughout the HOJ
  • Research providers, plans, renewals, agreements
  • Solicit bids for new audio recording software and equipment
    • Meet with potential vendors, select and install new audio recording software and equipment
  • Setup and manage video conferencing equipment
    • Perform routine sound checks on audio recording equipment

• Hardware needs (Cell Phones, Copiers, Printers, Computers, Scanners, etc.) [5%]
  • Research existing and/or new product(s) for improved efficiencies
  • Obtain quotes and order items
  • Install and/or move all hardware, which may require working with County IT
  • Service (onsite support) and/or contact vendor to remedy and resolve issues immediately
  • Monitor replacement needs and age of equipment
  • Troubleshoot
  • Research providers, plans, renewals, agreements
  • Upgrade
  • Set up
  • Inventory

• Bachelor's degree.
• Two (2) years' experience that includes IT helpdesk experience and system management software/tools experience.

• Experience with VMware View/Horizon, virtual desktops.
• Experience with Windows 10 Desktop Management and Group Policy.
• Experience with Microsoft Office 365.
• Experience with Crystal Reports.
• Experience with Microsoft SQL.
• Experience with FileMaker or other database software.

• This person will work with county IT to provide any technical support needed by the staff of the Clerk of Courts, Common Pleas Court- general and domestic relations division, and Juvenile/Probate Court.
• Gain an understanding of the different IT services and business processes at the Courts and Clerk of Courts.
• Support end users by identifying and resolving issues, evaluating, and implementing solutions.
• Manage existing technology platforms, inventory, and replacement planning/strategy.
• Support customers with access and data issues.
• Develop online solutions that transform the way services are managed and delivered.
• Provide technical support and guidance to users, creating documentation and self-help resources as needed.

• Manages, maintains, and provides technical support required by the staff, for the case management systems (CourtView and Tyler Technologies; Justice and Supervision) and integration with various other systems including, but not limited to the Ohio Courts Network (OCN), Ohio Law Enforcement Gateway (OHLEG), Ohio's Law Enforcement Automated Data System (LEADS) new e-Warrants system and the new Ohio Community Supervision System (OCSS).

• Interacts with external vendors, monitoring, installing, and/or updating software.
• Provides support, training, and guidance to end users.
• Participates in conducting user needs assessments; makes recommendations.

• Assists with troubleshooting and maintenance of Courtroom Audio/Video Technology.
• Works with county IT to ensure that wireless connections are provided and working in Court designated areas.
• Troubleshoots wired and wireless networking connections when needed.

• Maintains effective lines of communication with all staff and stakeholders.
• Fosters an inclusive and culturally competent work environment.
• Promotes and adheres to policies and procedures.
• Contributes to a strong supportive and productive team environment.
• Ability to very moderate physical effort in involving lifting, carrying, pushing and/or pulling objects and materials of moderate weight (12-50 pounds). Tasks may involve some stooping, kneeling, crouching, crawling or prolonged standing in light work.
• Performs other related duties as required.