Hearing Support Senior Specialist

NOTICE: This position will be headquartered in an ODJFS facility at one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

• Rhodes State Office Tower – 30 E. Broad Street, Columbus OH 43215
• ODJFS Akron Facility - 172 S. Broadway St., Akron, OH 44308
• ODJFS Dayton Facility - 6680 Poe Ave, Dayton, OH 45414

Office of Legal & Acquisition Services

The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal. BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency.

The successful candidate for this position will be assigned to the Pre-Hearing Resolution (PHR) Team. This team proactively identifies and resolves appeals prior to a formal state hearing. This role plays a key part in improving efficiency, reducing administrative burden, and ensuring timely outcomes for appellants and other interested parties. Learn more about the Office by visiting the ODJFS OLAS webpage.

What You Will Do

• Collaborate with appellants, county agencies, legal representatives, authorized representatives, other stakeholders, and Bureau of State Hearings (BSH) staff to identify, research, and resolve appeals that may be settled without a formal hearing.
• Communicate with appellants via phone and email to discuss resolution options and facilitate next steps.
• Work in the Hearing and Appeals Tracking System (HATS X) and the Ohio Benefits Worker Portal (OB) to review case information and document actions.
• Perform additional support staff duties as assigned, including request initiation and quality control review.
• Use a personal computer and standard office software applications to complete daily assignments and support bureau operations.

Challenges

The Bureau of State Hearings is a fast-paced environment with a high volume of work. Many tasks must be completed within strict federal timeframes, so staying organized is important. You will need to shift priorities quickly when urgent requests arise. You may occasionally interact with upset or uncooperative individuals, especially over the phone, and will need to remain calm and professional.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Occasional travel within the state of Ohio.

PN(s): 20038756

Option 1

The ideal candidate, at minimum, must have the following:

• Completion of associate core coursework in secretarial science or business office applications from accredited career school or community college.

AND

• 12 mos. exp. in secretarial/administrative professional field.

Option 2

• 30 mos. exp. or 30 mos. trg. in secretarial/administrative professional field.

Option 3

• 12 mos. exp. as Administrative Professional 2, 16872.

Or

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Schedule, Pay Range 30. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $25.77 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 30

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$25.77

$26.76

$27.92

$29.22

$30.55

$31.88

$33.52

Annual

$53,602

$55,661

$58,074

$60,778

$63,544

$66,310

$69,722

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

Organization

Job & Family Services

Agency Contact Name and Information

[email protected]

Unposting Date

Mar 19, 2026, 11:59:00 PM

Work Location

JFS Dayton CC/PC

Primary Location

United States of America-OHIO

Other Locations

United States of America-OHIO-Summit County-Akron, United States of America-OHIO-Montgomery County-Vandalia, United States of America-OHIO-Franklin County-Columbus

Compensation

25.77

Schedule

Full-time

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Administrative Support/Services

Technical Skills

Administrative support/services

Professional Skills

Adaptability, Attention to Detail, Customer Focus, Goal Setting, Confidentiality

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.