Operations team lead

Job Title:

Deposit Operations Team Lead Location: Ops Center What you'll do: As Deposit Operations Team Lead, you are responsible for executing and overseeing critical operational functions within Bank Operations. You complete operational tasks while also coordinating workflow, monitoring processes, and ensuring work is finished on time. This role requires balancing workloads, resolving complex escalations, and applying sound judgement to maintain efficiency, reliability, and compliance with policies and regulations. You also support staff development and promote a culture of continuous process improvement. Oversee and coordinate the daily workflow of the Deposit Operations Support Team, ensuring timely and accurate completion of back office functions. Serve as a subject matter expert and primary escalation point for complex operational issues, providing guidance and support to team members. Review work for accuracy, completeness, and compliance with bank policies, procedures, and regulatory requirements. Promote a culture of service excellence and continuous improvement within the team. Mentor, train, and support the development of team members, including onboarding and ongoing skill-building. Assist in risk mitigation, audit compliance, and procedural quality control. Collaborate with management to implement process enhancements and support departmental initiatives. Assume operational responsibility for the team in the absence of the Manager, ensuring seamless service delivery. What you'll need: 5+ years of related experience. Bachelor's degree or equivalent experience required. Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Intermediate knowledge and experience working with NACHA Operating Rules. Advanced speaking and writing communication skills. Compensation: Hourly range for new hires is generally $26.40 - $32.61 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your ac