Claims account representative

The Ohio Attorney General's Office is currently seeking two Claims Account Representative 3 in the Collections Enforcement Section. The successful candidates will collect certified delinquent taxes and debts owed to state agencies and local governments. These positions will work a hybrid in-person/remote schedule. There may be in-person requirements for training and operational needs. These positions will be headquartered in any of our office around the State of Ohio: Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

The duties for this position include, but are not limited to, the following:

• Acts as lead worker (i.e., trains and provides work direction on a daily basis) over lower-level Claims Account Representatives; reports unit status.
• Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information).
• Requires payment in full and/or establishes/negotiates payment plan for debtor (which requires use of multiple computations).
• Works with special counsel and third party vendors to collect debts.
• Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information).
• Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments).
• Maintains daily log sheet for supervisor.
• Makes recommendations to supervisor to make accounts uncollectible.
• Issues praecipes and cites permits.
• Performs general clerical tasks (e.g., reviews correspondence; sends correspondence to debtors, attorneys, accountants and others involved in the case; files; photocopies).
• Provides general information.
  
  

High school diploma and 3 years experience in collections or 24 months experience and12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment.

• Or completion of associates core program in business administration, communications, English or related fields.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
  
  

Preferred Qualifications

• Proficient in Microsoft Office applications (e.g., Outlook, Word, Access, Excel and PowerPoint)
• 3 years' customer service experience
• Experience working in a high volume call center
• Experience diffusing escalated situations
• Knowledge of Fair Debt Collection practices
• Bankruptcy experience
  
  

Job Skills: customer service, confidentiality, customer focus, listening, responsiveness, and verbal communication

Organization

Attorney General

Agency Contact Name and Information

Maren Aikey; [email protected]

Unposting Date

Oct 22, 2025, 11:59:00 PM

Primary Location

United States of America-OHIO-Franklin County-Columbus

Other Locations

United States of America-OHIO-Cuyahoga County-Cleveland, United States of America-OHIO-Hamilton County-Cincinnati, United States of America-OHIO-Mahoning County-Boardman, United States of America-OHIO-Lucas County-Toledo

Compensation

$24.40 per hour - $30.78 per hour

Schedule

Full-time

Work Hours

Mon. - Fri; 8:00am-5:00pm

Classified Indicator

Classified

Union

Attorney General 45

Primary Job Skill

Customer Service

Technical Skills

Customer Service

Professional Skills

Customer Focus, Listening, Responsiveness, Verbal Communication, Confidentiality

Agency Overview

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.