Customer System Provisioning Manager

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - VIRTUAL - US Ohio

Division: Solutions
Job Posting Title: Customer System Provisioning Manager
Time Type: Full Time

POSITION SUMMARY

The Customer System Provisioning Manager is a pivotal leadership role responsible for the strategic oversight of the client onboarding program. This individual directs a team of Onboarding administrators to ensure seamless system readiness through the creation of metadata containers and the management of external workforces via SAP Fieldglass. The primary goal is to exceed Service Level Objectives (SLOs) during the provisioning phase, laying the foundation for long-term customer success and operational stability.

Essential Duties and Responsibilities

• Lead, mentor, and manage a team of Customer System Provisioning Specialists; provide the coaching and performance feedback necessary to scale the onboarding department.
• Act as the regional lead for SAP Fieldglass configurations, ensuring that contingent labor and external service providers are correctly integrated into the system ecosystem for new sites.
• Own the end-to-end integrity of site configurations by creating and validating Metadata Containers for all new locations; ensure all site-specific variables are mapped correctly prior to site turn up.
• Define and monitor critical Onboarding Service Level Objectives (SLOs) , including provisioning lead times, system accuracy rates, and initial user adoption metrics.
• Continuously refine the provisioning road map to improve efficiency, reduce "time-to-value," and enhance client satisfaction scores (CSAT).
• Build and maintain a comprehensive hardware tracking database for all sites within the project scope to ensure equipment readiness.
• Oversee the creation of all onboarding-related resources, including specialized metadata containers, training materials, and knowledge base articles.
• Work closely with client leadership to ensure all new sites are enrolled in the system with 100% data accuracy before the operational start date.

Other Duties

• Lead technical reviews following any provisioning delays or metadata errors to prevent recurrence.
• Coordinate between business and technical organizations to ensure system configurations align with the broader project level goals.
• Provide regularly scheduled updates on SLO achievement and provisioning status to internal and external executive stakeholders.
• Interview client personnel to determine specific system requirements and translate them into standardized metadata templates.
• Coordinates between the business and development organizations at the project level
• Provides regularly scheduled project updates to clients and internal stakeholders
• Build and maintain relationships with clients to understand and anticipate customer needs for specific projects
• Adept at determining requirements by interviewing client personnel, reviewing documentation and facilitating working sessions
• Skilled at creating business process models based on the requirements
• Capable of recording and re-designing operational processes
• Able to present solutions defined above to senior management
• Knowledgeable about the functional IT, tools, templates and methods and able to set up the system to meet the desired business process and requirements
• Strong communication skills and willingness to work in a team environment are required
• Performs other duties as required

Preferred Qualifications

• Experience: 3–5 years in a client-facing role, with at least 2 years in a management or leadership position.
• System Expertise: Advanced proficiency in SAP Fieldglass and experience managing complex metadata structures/containers.
• Project Management: Proven ability to manage high-volume site launches with a focus on meeting strict SLOs.

Technical Literacy: Ability to use data-driven insights to identify bottlenecks and drive process improvements

For this position, the expected base pay range is $84,080.00 – $126,120.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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