Customer Support Assistant
Company Description
About Us
At Story Lane Box, we specialize in bringing brand stories to life through immersive campaigns and tailored strategies. We believe that every brand has a unique voice, and our mission is to amplify it through innovation, creativity, and a deep understanding of market trends. Based in Cincinnati, OH, our dynamic team thrives on collaboration, growth, and a shared passion for building brand value across diverse industries.
Job Description
Job Description
We are looking for a dedicated Customer Support Assistant to join our team in Cincinnati. This position plays a vital role in ensuring our customers have a smooth and satisfying experience. The ideal candidate is detail-oriented, empathetic, and thrives in a fast-paced, problem-solving environment.
Responsibilities
Respond to customer inquiries via phone, email, and internal ticketing systems
Resolve product, billing, or shipping issues with efficiency and care
Maintain a high level of product knowledge to provide accurate support
Document and track recurring issues for internal teams
Collaborate with fulfillment and operations to ensure timely order resolution
Contribute to improving customer support workflows and processes
Qualifications
Qualifications
High school diploma or equivalent (Associate or Bachelor’s degree preferred)
1–2 years of experience in customer service or support roles
Strong verbal and written communication skills
Ability to handle high volumes of inquiries with patience and professionalism
Comfortable using CRM software and standard office tools
Problem-solving mindset and a positive attitude
Additional Information
Benefits
Competitive salary ($50,000–$60,000 per year)
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for career growth and professional development
Supportive and creative work environment
Employee discounts on all Story Lane Box subscriptions and merchandise
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