IT Operations 3 - Unified Communications

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees And Students

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:IT Operations 3 - Unified Communications

Department:Health System Shared Services | Technology Deployment

Job Summary

The ITOP S3 position ensures efforts are in alignment with Business Technology Solutions, within OSUWMC IT, to support customer-focused objectives and the IT Vision, a collaborative partner delivering innovative ideas, solutions, and services to simplify people’s lives.

As a ITOP S3 you ensure maximum availability and functionality for IP Telephony operations. You are responsible for evaluating and implementing VoIP hardware and software as well as developing and implementing a call center technology strategy. Ensuring maximum availability of our communications facilities is your main responsibility.

While achieving availability and performance objectives by providing analysis, design, support, and implementing projects you are sure to be consistent with the company's policy and procedures.

Job Responsibilities

Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication.

Contribute to a positive team atmosphere.

Innovate and create value for the customer.

IP Telephony (Voice over IP) environment to ensure maximum availability and functionality for IP Telephony operations.

Administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE

Administrator of Single Wire Informa Cast

Administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE

Administrator of Cisco AV endpoints, TelePresence, TPMS

Collaborate with colleagues to support company and departmental goals and objectives

Assists in the development and maintenance of network communications including work from home or disaster recovery agents

Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives

Assist in the development and deployment of infrastructure solutions for networking, communications and VOIP

On call rotation as part of the Communication’s Team responsible for telephony system

Minimum Requirements

Education: College diploma, 2-year technical degree in the field of Computer Science/Engineering or Information Systems or equivalent experience. Certifications are recommended.

Experience

Minimum of 4 years of experience in managing and maintaining Cisco Telecom Infrastructure

Minimum of 4 years of experience in managing and maintaining Cisco Video Infrastructure

In-depth, Hands-on Experience With The Following Systems

Cisco Expressway, Cisco Unified Border Element, Voice Gateways (VG224/VG310/VG400)

Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP)

Cisco Jabber, Cisco Mobile & Remote Access, Cisco Finesse, Cisco call manager, PCCE, Unity Connections

Knowledge of network and PC operating systems, including Cisco IOS, Linux, Microsoft and VMware.

Proven experience in systems and network configuration, development, and implementation.

Hands-on experience with scripting languages and automation.

Key Skills/Competencies

Analytical, conceptual, and problem-solving abilities

Strong written and oral communication skills

Architecture and technical support documentation skills

Strong interpersonal and consultative skills

Ability to conduct research into emerging technologies and trends, standards, and products as required

Ability to present ideas in user-friendly language

Ability to execute tasks in a high-pressure environment

Training end users on how to use the technologies

Experience working in a team-oriented, collaborative environment

The Following Certifications Are Strongly Preferred

CCNA

The Following Certifications Are a Plus

CCNA Voice

Additional Information

Location:Ackerman Rd, 640 (2432)

Position Type:Regular

Scheduled Hours:40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.