Customer Account Associate - Neighborhood Grocery

Foods you love. Brands you trust. And a career that empowers you to grow.


At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.


This position is not eligible for Visa Sponsorship.

POSITION SUMMARY

The Customer Account Associate is a key member of the Customer Account team, providing support to 
the Account Director/Senior Manager, Customer Account Managers (CAM), and/or Senior Customer 
Account Specialists (SCAS). The Associate ensures alignment with the team they support and oversees 
systems administration to ensure smooth team operations. This role is responsible for important tactical 
work that will drive efficiencies within the account team(s) and NGT.
Organization: Neighborhood Grocers Team – (NGT is a dedicated Sales Team within Nestlé USA that 
drives growth by partnering with a diverse network of neighborhood retailers and wholesalers across all 
NUSA Divisions)
Team: C&S – Customer Account Associate 
Division/Category Responsibilities: Wall to Wall, all Nestlé USA Divisions/Categories
Other: Position based in either the Arlington or Solon offices. Travel limited to team meetings or training
POSITION RESPONSIBILITIES

Specific scope will be defined by your Account Leader. 
Customer Account Associate Responsible for delivering support to help achieve annual sales targets, 
drive profitable sales, and share growth
• Assist Team with item setup, including entering relevant data into forms and/or systems
• Manage contract data entry and updates across portals, customer forms in support of all 
contract/contract changes in customer systems; confirm dates, lead times, and amounts, and 
review details with the Account Manager
• Responsible for automated customer reports (forecast details report, C&S in-full report, C&S 
inventory details report, impaired scorecards, invoice by item report, and C&S ‘All Items’ in 
distribution list)
• Responsible for tracking new item set ups, big bets, other ad hoc tracking & monitoring activities
• Manage sample ordering process and track sample inventory
• Organize team meetings and improve efficiency and support strategy for large-scale planning and 
joint business initiatives
• Gather ad tracking via Numerator and compile digital product and ad images
• Responsible for NRS communication & activities as guided by National Account Managers (sell 
sheets/booking sheets, etc.)
• Attend internal business meetings & customer meetings (as opportunities arise).
• Assist with Ad Hoc requests (planning session deck preparation)
Right People, Right Place: Talent Development
• Own personal development through adoption of capability tools and participation in career 
development programs
• Develop critical behaviors (Ways of Winning) through robust PDP process
Develop Valued Capabilities
• Build proficiency in the C&S, NGT and (where applicable) Retailer systems, reporting tools, and 
core workflows to enable efficient support of the team 
• Apply ongoing coaching and learning to strengthen skillset and support continuous performance 
growth
Integrated Approach: Team & Cross-Functional Communication
• Actively ensure timely & effective communication with internal partners – Leaders, CAMs, SCASs,
Field Execution Teams (Nestlé Retail Sales & Distributor Team), etc.
REQUIRED SKILLS AND EXPERIENCE
• Bachelor’s degree preferred, or 1–2 years of relevant work experience
• Previous experience in an administrative or support role is preferred
• Excellent attention to detail and accuracy
• Proficient in Microsoft Office Suite (Teams, Word, Excel, PowerPoint)
• Familiarity with SharePoint and other collaboration tools is a plus
• Ability to work independently and prioritize tasks effectively
• Strong communication and interpersonal skills
• Strong organizational and time management skills are essential
• Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising is preferred

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 The approximate target compensation range for this role is $60K to $75K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at Nestle in the US Benefits | Nestlé Careers

It is our business imperative to remain a very inclusive workplace.


To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

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Job Requisition: 398553