Account Manager
Bella's Lawn & Landscape
Toledo, OH
JOB DESCRIPTION: ACCOUNT MANAGER CLASSIFICATION PURPOSE
This exempt position is responsible for cultivating, nurturing, and growing long-term, profitable client relationships.
While providing follow-up to maintain positive client relations, ensuring complete client satisfaction, contract
renewals, quality control, selling non-contracted services, adding new clients, participates in snow program;
performs related work as required. ESSENTIAL FUNCTIONS
The examples of functions listed in this job description are representative, but not necessarily exhaustive, of any one position in
this job classification. Management may assign other functions not listed herein at its sole discretion.
Results Oriented: Maintains focus on outcomes; is proactive and goal oriented; concentrates on meeting
objectives, delivering to the required time, cost, and quality; holds performance as more important than process;
sets specific, measurable goals, and takes efficient action to accomplish success. Business Acumen: Demonstrates operational, conceptual, and financial proficiency with landscape industry
topics; generates proposals that achieve gross profit goals; increases revenue, leverages resources, and
ensures company success and growth. Administrative Efficiency: Demonstrates highly efficient time management skills; adept at multi-tasking to
accomplish goals; maintains files, documents, and paperwork in a well-organized, current, and easily retrievable
manner; applies support systems to ensure efficiency. Decision Quality: Consistently makes effective, timely, and sound decisions; solicits information from multiple
sources prior to making a judgment; addresses goals, resources, and intangibles; considers implications and
contingency plans associated with all decisions. Negotiating: Works with others to achieve satisfactory conclusions; focuses on compromise rather than
concession to settle a demand; uses reason rather than emotion to achieve desirable consequences; is
diplomatic; preserves trust with all parties. Client Service: Consistently exceeds client expectations; keeps clients well-informed, listens to them
attentively, and addresses their concerns; enacts a personal approach to client service. Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships
are improved and morale is increased; is approachable; has effective communication skills. EDUCATION/EXPERIENCE
An example of the preferred education, training, and/or experience that demonstrates possession of the knowledge,
skills, and competencies for this position includes: at least three (3) years of professional client service, client
relations, and business experience similar to that presented above. ESSENTIAL PHYSICAL CHARACTERISTICS
The physical characteristics described here are representative of those that must be met by an employee to successfully perform
the functions required by this job classification. Reasonable accommodation may be made to enable an individual with qualified
disabilities to perform the functions of this job classification, on a case-by-case basis. Frequently: sit, time spent on the telephone, repetitive use of hands to operate computers, printers, and office
equipment; stand, walk, or crouch on multiple surfaces; stoop, kneel, bend to pick up or move objects; walk for long
distances and on sloped ground and uneven surfaces; move, lift, and carry objects weighing up to 50 pounds;
normal manual dexterity and hand-eye coordination; corrected hearing and vision to normal range.
This exempt position is responsible for cultivating, nurturing, and growing long-term, profitable client relationships.
While providing follow-up to maintain positive client relations, ensuring complete client satisfaction, contract
renewals, quality control, selling non-contracted services, adding new clients, participates in snow program;
performs related work as required. ESSENTIAL FUNCTIONS
The examples of functions listed in this job description are representative, but not necessarily exhaustive, of any one position in
this job classification. Management may assign other functions not listed herein at its sole discretion.
- Develops relationships with prospective and current clients with the client’s long-term value in mind and with a focus on expanding these relationships over time through selling additional services and acquiring additional properties from their portfolios;
- develops win-win opportunities for the client and the company;
- proactively inspects the properties to locate problems before the client and provide solutions while upselling where possible and then communicates them to the client;
- defines a resolution that is within clients’ needs and budgetary parameters;
- works closely with administrative support to make sure all contract administration is timely and accurate;
- demonstrates frequent, effective, professional, and timely communication with client;
- provides candid feedback to operations on client relationship and the client’s perceptions of the product and service being provided to maximize client retention;
- ensures job quality meets client expectations in terms of appearance and horticulture standards;
- conducts follow-up on all client contact, complaints, or meetings;
- schedule and performs quality site audits as needed;
- responsible for measuring your own takeoffs, creating estimates, create a proposal and presenting and selling;
- responsible for creating detailed documentation on sold work to operations (ie notes, drawings, pictures, etc);
- conducts follow-up on bids and offers value solutions to client;
- ensures enhancements proposals are approved as needed prior to being presented to the client
- be available on site for all new enhancement projects to ensure the clients expectations are met;
- responds to all inquiries and requests for bid in a timely manner;
- participates in the contract renewal process;
- maintains tracking of all enhancements proposals in progress and timely follow-up to maximize approval;
- aggressively pursues all proposals in progress within the sales pipeline;
- develops long-term life-cycle property management plans to meet clients projected needs and enhance overall quality of service;
- maintain a daily calendar showing all appointments and activities;
- remains abreast of industry trends;
- develops new business contacts and sales leads;
- tracks market pricing;
- tracks all proposals, contacts, and leads;
- supports the marketing program, procedures, and training;
- makes formal presentations to clients;
- achieve sales goals;
- uses Microsoft Office Suite, standard office equipment and Aspire Landscape Software;
- provides excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and company staff in a courteous and efficient manner;
- maintain an accurate and up-to-date sales scorecard, reported to the Branch Manager on a weekly basis;
- in the winter months, fully participate and support the snow program as needed, including working in operations, managing a territory, assisting with snow watch, etc.;
Results Oriented: Maintains focus on outcomes; is proactive and goal oriented; concentrates on meeting
objectives, delivering to the required time, cost, and quality; holds performance as more important than process;
sets specific, measurable goals, and takes efficient action to accomplish success. Business Acumen: Demonstrates operational, conceptual, and financial proficiency with landscape industry
topics; generates proposals that achieve gross profit goals; increases revenue, leverages resources, and
ensures company success and growth. Administrative Efficiency: Demonstrates highly efficient time management skills; adept at multi-tasking to
accomplish goals; maintains files, documents, and paperwork in a well-organized, current, and easily retrievable
manner; applies support systems to ensure efficiency. Decision Quality: Consistently makes effective, timely, and sound decisions; solicits information from multiple
sources prior to making a judgment; addresses goals, resources, and intangibles; considers implications and
contingency plans associated with all decisions. Negotiating: Works with others to achieve satisfactory conclusions; focuses on compromise rather than
concession to settle a demand; uses reason rather than emotion to achieve desirable consequences; is
diplomatic; preserves trust with all parties. Client Service: Consistently exceeds client expectations; keeps clients well-informed, listens to them
attentively, and addresses their concerns; enacts a personal approach to client service. Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships
are improved and morale is increased; is approachable; has effective communication skills. EDUCATION/EXPERIENCE
An example of the preferred education, training, and/or experience that demonstrates possession of the knowledge,
skills, and competencies for this position includes: at least three (3) years of professional client service, client
relations, and business experience similar to that presented above. ESSENTIAL PHYSICAL CHARACTERISTICS
The physical characteristics described here are representative of those that must be met by an employee to successfully perform
the functions required by this job classification. Reasonable accommodation may be made to enable an individual with qualified
disabilities to perform the functions of this job classification, on a case-by-case basis. Frequently: sit, time spent on the telephone, repetitive use of hands to operate computers, printers, and office
equipment; stand, walk, or crouch on multiple surfaces; stoop, kneel, bend to pick up or move objects; walk for long
distances and on sloped ground and uneven surfaces; move, lift, and carry objects weighing up to 50 pounds;
normal manual dexterity and hand-eye coordination; corrected hearing and vision to normal range.
Posted 2025-07-31
Recommended Jobs
Senior Internal Auditor
Corporate Ladder
Kent, OH
Job Description Job Description Senior Internal Auditor The Senior Internal Auditor is responsible for leading and executing risk-based audit engagements; evaluating the effectiveness of int…
View Details
Posted 2025-07-25
Line Cook
1922 on the Square
Newark, OH
Mariposa- in Newark, OH is looking for line cooks to join our team. Our ideal candidate is attentive, motivated, and hard-working. Benefits are available for full-time employees who qualify. Set …
View Details
Posted 2025-07-30
Overnight Caregiver
Golden Heart Senior Care
Miamisburg, OH
Job Description Job Description Are you a caring, compassionate, and patient person who wants to make a difference in the life of a Senior? Golden Heart offers a Career Path to all caregivers r…
View Details
Posted 2025-07-30
Surgical Applications Specialist - West Coast U.S.
Exsurco Medical, Inc.
Wakeman, OH
Job Description Job Description Deliver support needed with the product lines in coordination with the Sales Team. Conducts product training sessions, both didactic and clinical hands-on, wi…
View Details
Posted 2025-07-30
Operations Associate
Sephora
Beachwood, OH
Sephora in Beachwood, Ohio is seeking an Operations Associate to join its team. This part-time role involves ensuring accurate order fulfillment, maintaining inventory, and supporting sales events. Th…
View Details
Posted 2025-07-31
Emergency Veterinarian | Akron, Ohio
Metropolitan Veterinary Hospital - Akron
Akron, OH
Come join our Emergency Department! We are adding an additional Emergency Veterinarian to our Metro team. Metropolitan Veterinary Hospital is a Specialty and Emergency Referral Facility with ho…
View Details
Posted 2025-07-29
Campaign & Promotional Sales Coordinator
99 Exposure Inc.
Ohio
We are currently hiring Campaign & Promotional Sales Coordinator to join our Cincinnati office. Our non-profit partners have given us exclusive rights to represent them in the local area, and to me…
View Details
Posted 2025-07-29
Permanent Medical Oncologist
Palm Careers
Cleveland, OH
We are currently hiring for a permanent Oncologist to join our prestigious cancer center just outside of Cleveland, OH! Come work in an outpatient practice setting, seeing around 15-20 patients per d…
View Details
Posted 2025-07-31
Returning New Grad Engineer I- Winter/Summer 2026- Great Lakes Division- For Current/Former HNTB Interns Only
HNTB
Blue Ash, OH
What We're Looking For This role is for current/former HNTB Interns only. At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For mor…
View Details
Posted 2025-07-27