Distributor Operations Analyst

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Distributor Operations Analyst is part of the Healthcare Americas Commercial Operations organization and reports to the Manager, Distributor Operations. This role is responsible for all aspects of data validation and entry of trace sales and chargeback claims provided by distributors. The analyst will conduct monthly item and Customer data integrity audits to ensure accurate entry of trace sales information. The analyst will conduct monthly audits to identify potential reporting gaps or grey market activity. The analyst will facilitate monthly meetings with their assigned distributors to resolve top financially impactful discrepancies. This analyst must maintain a solid working knowledge of contract pricing rules, Customer data management rules, and distribution agreements. This role collaborates with distributors, Customer Data Management, Credit & Collections, Pricing and Contracts, Corporate and Strategic Accounts, and Sales.

This role is considered Hybrid with the requirement of working onsite at our Mentor, OH Headquarters minimum 2 days per week. Additional days onsite may be required within the initial training/onboarding period.

What You'll Do as a Distributor Operations Analyst

• Gather, format, and enter reported trace sales and chargeback claims for assigned portfolio of distributors ensuring monthly deadlines are met.
• Conduct monthly data integrity audits of reported trace sales and chargeback claims to identify item and Customer cross-reference errors and take necessary action to update.
• Perform monthly first-pass analysis of reported trace sales and chargeback claims for assigned portfolio of distributors, approving/denying chargeback claims, and communicate chargeback discrepancies back to the distributor.
• Perform monthly analysis to identify the top three financially impactful chargeback claim discrepancies per assigned distributor and work with that distributor to resolve the root-cause of those discrepancies.
• Conduct monthly trace sales audits for assigned portfolio of distributors to identify and escalate potential grey market activity, as well as identify reporting gaps and work with distributors to obtain missing trace sales.
• Provide support to distributors as it relates to trace sales and chargeback claims, including daily maintenance of the department inbox, providing weekly communication of pricing changes, and providing notifications of new/expired pricing available through the distribution channel.
• Works within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed upon KPIs.
• Propose modifications to processes and systems to gain efficiencies, participate in Kaizen events when appropriate, and support the action plans that result from those events.

The Experience, Skills and Abilities Needed

• An associate degree is required + 1 years of experience in a similar role
• Proven analytical and problem-solving skills.
• Strong organizational skills with ability to multitask and set priorities to meet competing deadlines.
• Must be organized to handle many jobs in various phases of completion.
• Strong ability to articulate issues and ideas to all levels of the organization and provide meaningful insight to support decision makers.
• Ability to build and maintain relationships with internal and external Customers, as well as with members of one’s own team.
• Competent in continuous improvement and lean tools.
• Ability to work both independently and as part of a cross-functional team, in a fast-paced environment; must be a self-starter able to work well under pressure with strict deadlines.
• Ability to travel to distributor locations or industry events as needed.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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Pay range for this opportunity is $50,150.00 - $64,900.00. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit .

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.