Specialty Services Scheduler

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Specialty Services Scheduler (SSS) manages the Specialty Service Technicians’ calendars to provide an excellent Customer experience. The SSS will work with Customers to identify the availability for the services to be performed. They will also determine technicians’ availability and assign schedules accordingly. A scheduler will interact with the Customer directly to address any emergency concerns or changes in schedules that arise. The SSS will also handle incoming and outgoing phone calls daily while managing reporting.

This position is a hybrid schedule - the team meets in the office in Mentor OH on Wednesday and Thursday.

What You'll Do as a Specialty Services Scheduler

• Prioritize time sensitive specialty service calls. Manage contractual obligations along with one-time service requests.
• Understand priorities and shifting schedules due to business and Customer needs.
• Coordinate and schedule Customers with appropriate technicians.
• Monitor technicians’ schedules and assign appropriate routes.
• Update systems with correct documentation and maintain data integrity.
• Make efficient use of the technician schedules and time using mapping software.
• Handle incoming and outgoing phone calls.
• Manage reporting using internal service databases.
• Assist Customers with rescheduling appointments and troubleshooting the most cost effective routes.
• Problem solving skills and adaptability are used daily.

The Experience, Skills and Abilities Needed

Required:

• High school diploma or GED is required.
• Previous customer service or retail experience is required.
• Knowledge of Microsoft Office Suite is required.

Preferred:

• Experience working in multiple systems at one time is preferred.

• Effective organizational skills.
• Strong communication and active listening skills.
• Ability to manage multiple priorities and be self-directed.
• Ability to work independently and in a team environment.
• Must be able to interpret and analyze data.
• The use of the following software platforms is required to be efficient in this role:
  a. Microsoft Excel, Outlook, SharePoint navigation, CRM, Google Maps and internal service databases.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Pay rate for this opportu nity is $[INSERT]. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit .

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.