Customer Service Associate Automotive Finishes

Description

The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The Customer Service Associate ensures deliveries are complete packed correctly and safely delivered to the correct customer. The Customer Service Associate is responsible for receiving and preparing orders and safely moving and loading. This position is also expected to provide customer service monitor inventory and operate color retrieval and paint mixing machine equipment as needed.

The individual selected for this role will be expected to work at Automotive Branch #9403 located at 1707 Market Street Youngstown OH 44507.

This is a part-time position.

The work schedule will align with the branchs hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working ho urs will be determined based on business needs and are subject to change.

Job duties involve contact with customers which may include minors; and access to cash and other payment methods electronic equipment personal information store merchandise and other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers staff employees vendors contractors and the general public.

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load pack wrap label ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment including but not limited to forklifts hand trucks/pallet jacks carts etc.
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures rules and regulations
• Ensure that the stockroom is organized
• Operate color retrieval and paint mixing machine equipment as needed
• Comply with inventory control procedures and assist with physical inventory process
• Complete Monthly and Quarterly Safety Training

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid unrestricted drivers license
• Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit) pallet jacks hand trucks order pickers vacuum-hoists drum dollies conveyor belts etc.)
• Have at least one (1) year of work experience in customer service retail or sales

#SHWSales

Required Experience:

IC