Healthcare Customer Service Expert - Remote

As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests.

In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our CareCentrix portal.

Hiring for multiple positions!

Location - 100% Remote
Start Date - Monday, February 10th 2025
Hourly Rate - $17.50/hr. + Monthly Bonus Incentive opportunity
Training & Nesting Period - 4 to 6 Weeks
Training & Nesting Hours - Monday - Friday 9:00am - 5:30pm EST
Available Shift After Training & Nesting: Monday - Friday, 8:30AM- 5:00PM EST

Responsibilities:
This role is for you if:
You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests.
You have strong attention to detail.
You can comply with all company policies, including HIPAA/PHI.
You strive to meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives.
You are fun to work with! We are looking for team members who bring joy to the work they do.

Qualifications:
High School Diploma or GED.
Minimum 2 years Customer Service experience in a call center environment.
Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
Ability to navigate dual monitors and multiple applications.
Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).
Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings.

Job Types: Full-time, Part-time, Contract, Internship

Job Types: Full-time, Part-time, Contract, Internship

Pay: $39.00 - $52.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Employment Type: Full-Time
Salary: $ 30.00 50.00 Per Hour