Account Specialist

Requisition ID: 901341 
Store # : 111273 EM SMB AM - OH CSC 
Position: Full-Time
Total Rewards:  Benefits/Incentive Information

At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.

 Our mission is to help people see life to the fullest—and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn.

GENERAL FUNCTION

The Account Specialist is responsible for managing the overall relationship within an assigned group of clients (including employers, brokers, and consultants) in the small and mid-market business segment. The Account Specialist consults and analyzes vision benefit portfolios, resolves issues, and manages the renewal process. The position requires a high level of customer focus ensuring client satisfaction and retention.

As a level 3 Account Specialist, the position is assigned to a group of small and mid –market clients with an average book of business under 500 members.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensures client satisfaction and retention of assigned client base
• Manages relationship with current clients and provides outstanding customer service
• Serves as a subject matter expert for vision products in insurance industry
• Provides on-time/accurate renewal proposals
• Responds to inquiries and issues with sense of urgency
• Interacts daily by phone with external constituents
• Develops strong relationships with internal and external constituents
• Maintains / obtains proper licensing as required
• Collaborates with clients to provide optimal vision benefit products
• Finalizes and implements negotiated plan designs and renewals

BASIC QUALIFICATIONS

• High School diploma or equivalent
• 4+ years in a service oriented profession with demonstrated success
• Accident & Health Insurance License or ability to obtain license within 60 (sixty) days of hire
• Superior professional communication skills – verbal and written
• Strong phone presence
• Strong organizational and follow through skills
• Proficient skills in MS Word, Excel and Outlook
• Ability to manage multiple priorities
• Ability to anticipate customer’s needs, strong customer focus

PREFERRED QUALIFICATIONS

• Bachelor’s Degree
• Experience and knowledge of vision benefits and/or insurance industry
• Sales/Account Management experience
• Experience using SalesForce.com

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected] .

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.