Marketing & Customer Engagement Specialist

Now Hiring! Marketing & Customer Engagement Specialist , Sales Dept.

Location: Mentor, OH 44060

Schedule: Full Time

What’s In It for You:

• $18.50-$20.00 hourly rate
• Medical, Dental, Vision, & Retirement
• Organization Paid Time Off
• Great company culture & dynamic team

Job Summary:

The Marketing & Engagement Specialist is a vital in-office role responsible for strengthening our brand presence while fostering meaningful connections with customers. This position blends marketing, customer engagement, and social media management to enhance the customer experience, grow brand awareness, and support sales initiatives.

The Specialist will serve customers by providing product information, service solutions, and timely resolution of concerns related to products, deliveries, or other business matters. They will proactively engage potential customers through phone calls and other communication channels, introducing products and services while suggesting value-added ideas that align with our company’s offerings. Additionally, this role provides reliable support for the outside sales team and our strategic call-in customer base, ensuring consistency and excellence in service. By combining creative storytelling with hands-on customer interaction , the Marketing & Engagement Specialist ensures our business is positioned as a trusted, high-quality, and customer-focused partner in the marketplace.

What You’ll Do :

Marketing & Brand Growth

• Develop and execute marketing campaigns that highlight premium seafood and specialty products.
• Manage and grow the company’s social media presence with consistent, engaging content.
• Maintain alignment with brand standards across all customer touchpoints.
• Track engagement metrics and share insights to improve outreach efforts.

Customer Engagement & Service

• Strengthen customer relationships by providing product information, resolving service/delivery concerns, and ensuring professional, timely follow-up.
• Proactively reach out to customers and prospects to introduce products, cross-sell, and support new business growth.
• Handle incoming calls, inquiries, and orders for both wholesale and retail divisions (including efcmarket.com and in-store support during peak periods).
• Document account activities, customer interactions, and issues through the CRM system.

Sales & Order Support

• Accurately process sales orders from multiple channels (direct sales, call-outs, online platforms, retail market).
• Conduct daily order calls, communicate proactively about shortages or product changes, and offer viable solutions.
• Support outside sales reps by managing calls, covering vacation accounts, and coordinating sample requests with vendors and brokers.
• Participate in sales initiatives, including Focus 5 monthly promotions and cold call lead generation.

Cross-Department Collaboration

• Work closely with the Director of Sales Operations, Purchasing Team, and company leadership on product targets, pre-orders, and purchasing coordination.
• Support vendor programs, VPOS reporting, and internal communication of new product placements or issues.
• Assist with seasonal promotions, clambakes, holiday programs, and market pricing support.
• Participate in ongoing training across all departments to build product knowledge (fresh, wild, farmed, sustainable, center-of-the-plate, frozen, dry, specialty).

Professional Development & Team Contribution

• Stay informed on industry trends through email updates and publications.
• Demonstrate professionalism and teamwork, contributing to a positive and collaborative workplace.
• Support regional sales readiness initiatives when called upon.

What You’ll Need :

• Customer Engagement & Service: Skilled at building trust, resolving concerns, and creating positive customer experiences.
• Marketing & Storytelling: Ability to craft creative campaigns and messages that highlight brand value.
• Social Media Management: Knowledge of best practices for platforms like Instagram, LinkedIn, and Facebook, with the ability to tailor content to the audience.
• Problem Solving: Quick thinker with the ability to address challenges and propose effective solutions.
• Team Collaboration: Works well with sales, operations, and leadership teams to ensure seamless service.
• Organizational Skills: Strong ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Tech Savvy: Comfortable with digital marketing tools, CRM systems, and Microsoft Office/Google Suite
• High School or Equivalent, experience with 2+ years’ the foodservice industry, sales, kitchen and/ or customer service experience.
• Likes to Solve Problems and help delight customers.
• Professional demeanor, in a professional office setting. Excellent written and verbal communication skills.
• Strong analytical and problem solving skills, Strong computer skills (Microsoft Office required); spreadsheet applications using Excel
• Knowledge of CRM and Order processing systems
• Likes to solve problems and help delight customers
• Ability to discuss cooking ideas and experiences.
• No Seafood allergies

Working Conditions:

• Office environment controlled climate, while warehouse and other parts of warehouse are temperature controlled with a base temperature of 45
• From time to time visits to processing area fillet or warehouse for short time periods, which will include exposure to cold temperatures
• Adhere to all safety, BRC, food safe and GMP guidelines while in the plant
• Occasional lifting may be required in retail and warehouse.
• Flexibility; ability to respond to daily schedule changes as needed

Physical Requirements:

• Regular/daily use of phone and computer, up to 8 hours per day.
• Occasional lifting and carrying packages weighing up to 30 to 40 lbs.
• May be required to stand for extended periods of time

Who We Are?

Euclid Fish Company is a fourth generation family foods company which has continuously provided Quality Food Solutions and sustainable products since 1944. We take pride in supplying a wide selection of the healthiest and freshest seafood from around the world.

Euclid Fish Company is an equal opportunity employer