General Manager - Dublin, Ohio

Job Description

Job Description

About ER Autocare
ER Autocare is one of Central Ohio's fastest-growing, independently owned automotive service companies. We operate with precision, transparency, and purpose-delivering dealership-level quality through high-performing teams who take pride in doing things right the first time. Our continued growth has opened opportunities for exceptional leaders who understand how to align people, process, and performance to scale consistent, profitable operations.

We're seeking a hands-on General Manager who thrives on structure, accountability, and continuous improvement. You'll take full ownership of shop-level performance, drive measurable results across multiple KPIs, and lead a team culture built on trust, clarity, and execution.

Operational Leadership

• Drive execution of daily operations, workflow efficiency, and shop productivity.

• Manage scheduling, bay capacity, and repair flow using proven processes and data-based decisions.

• Ensure safety, organization, and compliance standards are met without exception.

• Identify process gaps and implement solutions that improve profitability and performance consistency.

People Leadership & Development

• Lead, coach, and develop service advisors and technicians into a cohesive, high-performing unit.

• Set clear expectations and monitor KPI performance through structured reviews.

• Recruit, onboard, and grow team members aligned with company values and operational standards.

• Proactively manage accountability-rewarding excellence and addressing underperformance directly.

Customer Experience

• Maintain execution standards that deliver consistent, trust-based customer experiences.

• Support advisors in communication, estimating accuracy, and follow-through that drive high conversion and retention.

• Resolve escalated issues professionally, protecting both customer loyalty and the brand reputation.

Financial & Performance Management

• Own shop-level financial results, including revenue, ARO, gross profit, and labor efficiency.

• Use performance metrics and shop reporting to identify trends, root causes, and opportunities.

• Train and coach team members to increase sales effectiveness and operational throughput.

• Align daily activity with monthly and quarterly targets.

Sales Execution & Process Enforcement

• Support front-line sales through estimator oversight and pricing strategy.

• Ensure technical accuracy, parts utilization, and repair quality meet company and manufacturer standards.

• Maintain operational integrity that reinforces the ER Autocare promise: honest, quality-driven, fast service.

• 3+ years leadership experience in automotive service or retail operations. Automotive experience is not required!

• Proven record managing KPIs, improving profit margins, and developing strong teams.

• Deep understanding of automotive repair workflow, estimating, and customer lifecycle management.

• Skilled in structured leadership-goal setting, accountability systems, and problem-solving through data.

• Confident communicator capable of managing multi-role teams and complex operations.

• Valid driver's license and clean record required.

If you thrive in environments where precision, results, and leadership systems define success, ER Autocare offers the platform-and the team-to help you maximize your impact.