Services Technical Training Specialist

POSITION SUMMARY

The Technical Instructor, Infrastructure Solutions is responsible for delivering technical training for field technicians, installers, customers, and service partners on Vertiv Infrastructure Solutions (IS) products. These products span electrical and mechanical disciplines and include Vertiv™ SmartRun, Vertiv™ Prefabricated Power Solutions, busway, power distribution infrastructure, and emerging Infrastructure Solutions that support modern data center construction and deployment.

RESPONSIBILITIES

• Instruct field service safety and technical classes on power distribution, cooling distribution, and modular systems.
  • Prepare classrooms and lab areas.
  • Deliver classroom and virtual training to a variety of audiences of various experience levels.
  • Adapt course materials to support virtual training environments.
  • Create real-world, relevant training scenarios based on knowledge and experience gained over time.
  • Modify training delivery based on the experience level of the audience.
  • Model and enforce Vertiv safety guidelines at all times. Maintain and enforce classroom conduct in accordance with published policies.
    

• Drive the creation of relevant course materials.
  • Provide support for course development efforts, including product research, providing subject matter expertise, and training content review.
  • Create, update, and maintain teaching material and lab exercises based on feedback from Field Operations, Technical support, Engineering, and student surveys.
  • Participate in New Product Development (NPD) activities.
  • Perform training needs analyses. Incorporate change notices and safety bulletins into training materials in a timely manner.
    

• Maintain classrooms and training lab equipment in good working condition.
  • Assist in the management of lab equipment and lab activities.
  • Maintain safety and test equipment in proper working order and update tracking lists.
  • Maintain tools, spare parts, and lab equipment in proper working order.
  • Maintain the classrooms and lab areas.

• Continuous Improvement:
  • Review and integrate feedback from installation teams to continually enhance training programs and methodologies.
  • Explore and implement new training techniques and approaches based on lessons learned and industry advancements. Attend professional development opportunities and industry conferences to stay abreast of evolving installation practices and technologies.
    

• Administrative Duties and Travel:
  • Complete all administrative tasks accurately and in a timely manner, including travel-related documentation such as expense reports and trip reports.
  • Conduct thorough evaluations of training sessions to assess effectiveness and gather insights for improvement.
  • Order training supplies and materials to enhance instruction programs. Travel to training sites, customer locations, or Vertiv facilities as required.
    

QUALIFICATIONS

• Two-year electrical, mechanical, or electromechanical technical degree or equivalent training/field experience.

• 5+ years of hands-on experience in electrical and/or mechanical installation, commissioning, or field service within data center, industrial, or commercial environments.

• Strong working knowledge of electrical power distribution systems, including switchgear, busway/busbar, and related infrastructure.

• Foundational understanding of mechanical and high-density cooling systems supporting critical facilities (e.g., liquid cooling, piping basics).

• Ability to read and interpret electrical one-lines, installation drawings, mechanical layouts, and P&IDs.

• Knowledge of, and experience with, adult learning theory and principles or equivalent military trainer experience.

• Excellent verbal and written communication skills with the ability to present technical content clearly to adult learners.

• Strong organizational and time management skills with the ability to multitask and work independently.

• Proficient PC skills, including Microsoft Office Suite and virtual training platforms (e.g., Microsoft Teams).

Positive attitude, adaptability, and comfort operating in a fast-changing, product-launch-driven environment.

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds.

TIME TRAVEL REQUIRED

25% travel expected.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
  
  

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.