Front Desk Receptionist On Call

Job Description

Job Description

Overview

Shepherd of the Valley has a part-time opportunity for a Front Desk Receptionist.

Shepherd of the Valley is a Christian not-for-profit corporation governed by the basic Christian values of compassion, respect, dignity, spirituality, integrity and quality. Working for Shepherd of the Valley is not just a job, it's a calling.

• Shepherd of the Valley has provided peace of mind for Mahoning Valley families and their loved ones since 1972.
• Shepherd's Overall Quality Ratings exceed county and statewide averages
• We are a healthcare community offering short-term rehabilitation, skilled nursing, long-term care, assisted living, independent living and home health care services.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors with a customer service friendly attitude, determines nature of business, and announces visitors to appropriate personnel.
• Ensures all job candidates appropriately register.
• Updates appointment calendars.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Sells meal tickets and stamps.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• In facilities where required, answers emergency calls and communicates with independent residents on a daily basis and maintains a communication log.

Qualifications
The ideal candidate will be professional, energetic customer service oriented, be able to multi-task, and have knowledge of Microsoft Office products.

• High School Graduate or GED Equivalent
• Strong customer service skills
• Excellent interpersonal and organization skills
• Professional attire and demeanor
• Knowledge of Microsoft Office products.

Shepherd of the Valley Lutheran Retirement Inc.is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.