Service Manager

Job Description

Job Description

White’s Honda Toyota of Lima is looking for a Service Manager for our growing Service Department .

White’s Honda Toyota prides ourselves on giving customers the best experience they can have from phone calls, to service appointments, to purchasing a vehicle. Our entire team is committed to this philosophy so you must be able to live by our Mission Statement: Employees working together to create a better experience for our customers, and our core values; Integrity, Attention to Detail, Personal Growth, Urgency, and Teamwork.

Benefits

• Medical, Dental and Vision Insurance
• 401(k) Savings plan
• Great Culture
• Opportunities for advancement
• Training Programs
• Flexible Schedules
• Work Life Balance
• Competitive pay plan

Responsibilities

• Combine strong technical skills with people skills to ensure we are providing a high level of customer service within the department.
• Responsible for driving profitability and CSI within the service department: meeting both internal and manufacturer goals.
• Ensuring customer follow-up through day-to-day management of the Service Advisors and technicians as well as personally dealing with customer issues.
• Play an active role in the recruitment, interviewing, selection and development of the service team.
• Assist the Fixed Operations Director in the overall success of the store, including all store meetings, provide on the job training to the service department, and regular reporting to the Fixed Operations Director with any issues or concerns.
• Assist the Company in meeting the standards of providing a safe and healthy work environment, while meeting OSHA compliance standards.
• Demonstrate behaviors consistent with the company's expectations as it pertains to interactions with customers, co-workers, subordinates, and vendors.

Requirements

• Must have at least 2 years of experience in automotive field
• Reynolds and Reynolds familiarity is preferred

• Have knowledge in all aspects of automotive repair and maintenance
• Must be a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Should be able to operate electronic diagnostic equipment
• Have a valid driver’s license
• Have a High School Diploma

* ALL CANDIDATES ARE SUBJECT TO PRE-EMPLOYMENT DRUG SCREENING. YOU MUST PASS DRUG SCREENING.*

Full time position only. Monday-Friday 7:30-5:00 and some Saturdays.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Want to join our team?

Apply online, in-store, White’s Honda Toyota of Lima, 3500 Elida Rd Lima, OH 45807 or send resumes to [email protected]