Customer Support Specialist

Job Advertisement - Customer Support SpecialistCompany: Style NetboxLocation: Cincinnati, OHJob Type: Full-Time | Monday to Friday | 8-hour shiftsSalary: $30 - $33 per hour

About Us

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

Job Description

A Customer Support Specialist is the primary point of contact between a company and its clients, responsible for addressing inquiries, resolving issues, and ensuring a seamless customer experience. This role plays a crucial part in upholding customer satisfaction and strengthening brand loyalty.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat

Resolve product or service issues by clarifying the customer's complaint and determining the cause

Provide accurate information regarding company services, policies, and procedures

Track, document, and follow up on customer interactions using internal systems

Escalate complex or unresolved issues to the appropriate department

Collaborate with the marketing and creative teams to ensure a consistent client experience

Maintain a positive, empathetic, and professional attitude toward customers at all times

Qualifications

High school diploma or equivalent; associate or bachelor's degree is a plus

Previous experience in customer service or client support (1+ years preferred)

Strong verbal and written communication skills

Excellent problem-solving and multitasking abilities

Familiarity with customer support software and CRM systems

Ability to remain calm and patient under pressure

A proactive mindset and attention to detail

Benefits

Competitive hourly wage: $30 - $33

Professional growth opportunities within a creative and dynamic team

Collaborative work environment that values innovation and initiative

Paid time off and holidays

On-the-job training and continued skill development

Join Style Netbox and help us shape unforgettable customer experiences that reflect the creativity and passion behind every brand we support.