Front Desk Clerk

Front Desk Clerk – Home2 Suites / Tru by Hilton, Grove City, OH Pay: $16.00 per hour Position Type: Full-Time Benefits Benefits begin 30 days after hire Medical Insurance Dental Insurance Vision Insurance Life Insurance Critical Illness & Accident Insurance Paid Time Off (PTO) Hotel Discounts Job Summary We are seeking a friendly, professional Front Desk Clerk to provide exceptional guest service and support daily front office operations. The ideal candidate will greet guests, handle reservations and check-ins/check-outs, answer phones, manage front desk transactions, and help ensure an outstanding guest experience. Key Responsibilities Greet and assist hotel guests in a courteous and professional manner Process guest arrivals, departures, and special requests efficiently Maximize revenue opportunities through upselling and rate management Follow hotel cash-handling procedures Maintain a clean, organized front desk area Address guest concerns and work toward prompt resolution Report safety, security, and maintenance concerns to management Complete shift reports, cash drops, and other front desk duties Maintain proper key control procedures Comply with hotel, brand, and company standards and policies Work closely with the sales team to identify revenue opportunities Utilize the property management system (PMS) effectively Attend meetings and training sessions as required Be flexible with scheduling and available to work various shifts Qualifications Previous customer service experience required Hotel front desk experience preferred Strong communication and interpersonal skills Excellent customer service and problem-solving abilities Proficient in English, both verbal and written Reliable, professional, and team-oriented What We're Looking For We value associates who are dedicated to delivering exceptional guest experiences, maintaining professionalism, and contributing to a positive team environment. Adaptability, dependability, and a willingness to learn are essential. Apply today! We look forward to hearing from you. Compensation details: 16 Hourly Wage PI0895b06f9319-25448-40902080