IT-Help Desk Tier 2/3

Description

One of the nation's largest concrete contractors is seeking a IT-Help Desk Tier2/ 3. This will be 80% phone support and 20% deskside. They must have strong customer service skills and strong hardware/software experience.

Job Duties

 Participates as a team member in all aspects of Technical Systems (Help Desk) support.

 Resolves all tiers of support issues.

 Expedites aged or critical tickets by monitoring the support queues.

 Advises the Tech Support Manager of any outages or services problems - immediately.

 Builds and maintains “enterprise-class” client workstation images. Includes slip-streaming of software updates.

 Manages end-user hardware & software inventory.

 Initiates procurement requests to maintain inventory as needed for daily support items.

 Creates and maintains Microsoft Active Directory user account templates and procedures.

 Participates as project lead on technical systems projects and implementations.

 Answers Tech Support calls using professional etiquette.

 Configures PCs and laptops using deployment/imaging software and installs at multiple site locations.

 Provides support for topics as diverse as system hardware, mobile communications, networking/VPN connectivity, and desktop/server applications.

 Designs documentation, templates and procedures for technical support processes.

 Follows-up on unresolved calls to inform users of status and action that is pending.

 Consults with other members of the IT team on matters that are beyond his/her skill sets.

Requirements

 A high school diploma/equivalent is required. An Associates’ degree or better in computer science is preferred.

 Minimum of (4) four years’ experience supporting technology users in Microsoft Windows/Active Directory and VPN environment.

 Minimum of (2) two years’ experience managing an asset database.

 Excellent interpersonal, telephone and communication skills required for effective training, documentation, and interfacing to all levels of the organization and vendors.

 Proficient keyboarding skills, at least 50 WPM is a plus.

 Ability to promote a positive TEAM attitude and a desire to help at all times by maintaining an approachable business posture and positive appearance and attitude towards end-users and co-workers.

 Must possess great analytical skills to determine root causes and determine best course of action for effective resolutions.

 Ability to prioritize multiple work items, work independently, and solve problems through advanced research and troubleshooting.

 Must be able to travel to user sites by automobile or airplane to resolve issues, implement system solutions, conduct training classes, or perform maintenance on associated items.

 Moderate Availability. This position carries a company-provided cell phone, which participates in a rotating on-call schedule for the after-hours end-user help line.

Skills

servicenow, dell laptop, ticketing, help desk, phone support, Active directory, Technical support, Troubleshooting, Support, Windows, Office 365

Top Skills Details

servicenow, dell laptop, ticketing, help desk, phone support,Active directory,Technical support

Additional Skills & Qualifications

80% Phone/ 20% Deskside

ONSITE. Will sit onsite at Monroe, OH headquarters.

HOURS: 10a-7pm

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Monroe,Ohio.

Application Deadline

This position is anticipated to close on Sep 1, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.